Principal Customer Success Manager

Found in: Talent CN S2 - 1 week ago

Dalian, China Oracle Full time

The SaaS Customer Success Services organization aims to maximize SaaS revenue to Oracle and increase value contribution to our SaaS customers by:

- Driving the most agile and efficient renewal process while expanding existing SaaS customers

- Providing best of industry service to maximize customer satisfaction and enable business requirements

- Leading innovation, expertise and specialization through a high-performance organization

The Customer Success team aims to build strong customer relationships across our SaaS portfolio to drive customer adoption and satisfaction to protect the SaaS renewals business, maximize revenue and minimize cancellations.

Success will be realized through effectively managing value-added customer engagements, leading to increased customer satisfaction, higher renewal rates contract base growth and customer references.

Career Level - IC3

Promote and educate customers on the resources and wider customer communities available to the customer. These are the forums which will encourage engagement, drive future projects forward and optimal utilization. Act as a ‘coach’ in working effectively with the customers support service to ensure it is being effective for enhancement requests and escalations. Develop and maintain a continuous close relationship with the relevant Application Sales Representative(s) throughout the customer lifecycle. Where applicable partner with the account team to develop successful account strategies and plans that direct company resources to encourage renewal and return of investment cross pillar. Diligently and consistently update the internal Customer Relationship Management system (this is currently called Customer Lifecycle Management (CLM)) with the customer’s business objectives and any metrics that define success to the customer . return on investment and known product usage and business strategies. Understand the value of the internal Oracle processes and tools available to assist your search for answers and for pro-active planning. Engage and understand the customers cloud strategy and the guide them by providing resources that can assist their strategic business direction. Guide your customer through significant service milestones such as upgrades, new releases, and new features. Monitor SaaS service usage and advise customers on contractual compliance. Help customers with timely renewals and record possible expansion opportunities to drive pipeline growth.

  • Account Manager

    Found in: Talent CN S2 - 1 week ago

    Dalian, China Concentrix Full time

    Description Duties and Responsibilities: ▪ Ensures that client’s customers are consistently satisfied with the client’s products and services, and resolves escalated issues ▪ Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth objectives ▪ Evaluates...

  • Team Lead, Translation Project Management

    Found in: Talent CN S2 - 7 days ago

    Dalian, China IQVIA Full time

    Working with the wider Project Management team, the Team Lead is responsible for leading a team of Senior Project Managers, Project Managers and Junior Project Managers and for ensuring translation and localization projects are delivered according to IQVIA’s standards and client requirements. ·Day-to-day line management and mentoring of a team of...

  • Sea Logistics Sales Representative FS-VS

    Found in: beBee S CN - 3 weeks ago

    Dalian, China Kuehne Nagel Full time

    You will be joining our Customer Care Team to add your expertise + skills to the delivery of Customer Excellence. Your Role Utilizing your demonstrated superior Sea Logistics product + trade knowledge this role is primarily tasked with developing + diversifying business so that income increases, guaranteeing the future growth of the organization. Your...

  • Sea Logistics Sales Representative FS-VS

    Found in: beBee jobs CN - 7 days ago

    Dalian, Liaoning, China Kuehne Nagel Full time

    You will be joining our Customer Care Team to add your expertise + skills to the delivery of Customer Excellence. Your Role Utilizing your demonstrated superior Sea Logistics product + trade knowledge this role is primarily tasked with developing + diversifying business so that income increases, guaranteeing the future growth of the organization. Your...

  • Sea Logistics Sales Representative

    Found in: Talent CN S2 - 1 week ago

    Dalian, China KUEHNE + NAGEL Full time

    You will be joining our Customer Care Team to add your expertise + skills to the delivery of Customer Excellence. Your Role Utilizing your demonstrated superior Sea Logistics product + trade knowledge this role is primarily tasked with developing + diversifying business so that income increases, guaranteeing the future growth of the organization. Your...

  • Engineer II

    Found in: Talent CN S2 - 2 weeks ago

    Dalian, China Aloft Hotels Full time

    Type de Poste Non-Management Marriott International souscrit au principe de l’égalité d’accès à l’emploi. Nous sommes attachés à recruter un effectif diversifié et à soutenir une culture inclusive qui donne la priorité aux individus. Nous nous engageons à respecter des principes de non-discrimination envers tous les individus...

  • Assistant Manager

    Found in: Talent CN S2 - 1 week ago

    Dalian, China 459 FIL Technology (Dalian) Ltd Full time

    Description The Global Digital Experience team provides ground breaking digital solutions to deliver market leading digital client experiences and creating innovative ideas that bridges mobile, desktop, back office and other digital media to provide solutions and services that are driven by customer insight and business & local market demands across...

  • Universal Banker Type 2 HSBC China

    Found in: Talent CN S2 - 1 week ago

    Dalian, China HSBC Full time

    Wealth and Personal Banking (WPB) Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become a global wealth manager with trillion in assets. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal...

  • Deputy manager

    Found in: Talent CN S2 - 1 week ago

    Dalian, China WNS Full time

    Job Description OVERALL PURPOSE OF JOB:  Manages and coordinates the daily activities of the accounting staffs to quickly and accurately record the financial transactions generated by business activities;  Domain Expertise in F&A and be responsible for overall service delivery;  Team Management, Handling client communication and relationship...

  • Salesforce BA

    Found in: beBee jobs CN - 1 week ago

    Dalian, Liaoning, China Cognizant Technology Solutions Full time

    Job SummaryBusiness Analyst will be responsible for analyzing business requirements, identifying gaps, and designing solutions using Salesforce Consumer Good cloud. BA will collaborate with cross-functional teams to ensure successful implementation and adoption of the system. Additionally provide expertise in Medical Devices and Customer & service excellence...

  • Salesforce BA

    Found in: Talent CN S2 - 1 week ago

    Dalian, China Cognizant Full time

    Job Summary Business Analyst will be responsible for analyzing business requirements, identifying gaps, and designing solutions using Salesforce Consumer Good cloud. BA will collaborate with cross-functional teams to ensure successful implementation and adoption of the system. Additionally provide expertise in Medical Devices and Customer & service...

  • Mdps Ops Manager

    Found in: Talent CN S2 - 1 week ago

    Dalian, China Nityo Infotech Full time

    Communication , Leadership , Management , Outsourcing , Problem Solving , Risk Assessment , Adherence , Assessment , Client Communication , Customer Experience , Decision , Delivery , Information Security Management , Operations , Outsourcing , People Management , Pharmacovigilance , Quality Measures , Regulatory Requirements , Risk Assessment , Security...

  • Manager GBS AP

    Found in: beBee S CN - 1 week ago

    Dalian, China adidas Full time

    Purpose & Overall Relevance for the Organisation: • Ensure compliance with Group Finance Manual standards and legal and tax requirements of the companies served (the latter as detailed in the local SLA’s) • Supervise daily work, provide guidance. Work is independent and collaborative in nature • Drive for simplification of processes and...

  • Manager GBS AP

    Found in: Talent CN S2 - 1 week ago

    Dalian, China Adidas Full time

    Purpose & Overall Relevance for the Organisation: • Ensure compliance with Group Finance Manual standards and legal and tax requirements of the companies served (the latter as detailed in the local SLA’s) • Supervise daily work, provide guidance. Work is independent and collaborative in nature • Drive for simplification of processes and...

  • Manager GBS AP

    Found in: beBee jobs CN - 2 weeks ago

    Dalian, Liaoning, China adidas Full time

    Purpose & Overall Relevance for the Organisation:• Ensure compliance with Group Finance Manual standards and legal and tax requirements of the companies served (the latter as detailed in the local SLA's)• Supervise daily work, provide guidance. Work is independent and collaborative in nature• Drive for simplification of processes and implement common...

  • Facilities Manager

    Found in: beBee jobs CN - 3 days ago

    Dalian, Liaoning, China CBRE Full time

    Facilities ManagerJob ID160828Posted29-Mar-2024Service lineGWS SegmentRole typeFull-timeAreas of InterestFacilities ManagementLocation(s)Dalian - Liaoning - ChinaJOB SUMMARYThe purpose of this position is to manage multiple functions of building operations and maintenance for a facility, campus or portfolio of buildings.ESSENTIAL DUTIES AND...

  • Senior Lecturer/Lecturer in International Tourism Management

    Found in: beBee jobs CN - 1 week ago

    Dalian, Liaoning, China Dongbei University of Finance & Economics Full time

    The InstituteSurrey International Institute, located on DUFE campus, is an academic partnership between the University of Surrey in the United Kingdom and Dongbei University of Finance and Economics (DUFE) in Dalian. Along with other distinguished programmes, the growing International Tourism Management Programme has an established international...

  • GDS Senior Visual Designer

    Found in: Talent CN S2 - 1 week ago

    Dalian, China 459 FIL Technology (Dalian) Ltd Full time

    Description The Global Digital Experience team provides ground breaking digital solutions to deliver market leading digital client experiences and creating innovative ideas that bridges mobile, desktop, back office and other digital media to provide solutions and services that are driven by customer insight and business & local market demands across...

  • Production Agent

    Found in: Talent CN S2 - 1 week ago

    Dalian, China Wipro Full time

    Role Purpose The purpose of the role is to provide effective technical supportto the process and actively resolve client issues directly or throughtimely escalation to meet process SLAs. Do Support process by managing transactions as per requiredquality standards Fielding all incoming help requests from clients via telephoneand/or emails in a courteous...

  • Production Specialist

    Found in: Talent CN S2 - 1 week ago

    Dalian, China Wipro Full time

    Role Purpose The purpose of the role is to provide effective technical supportto the process and actively resolve client issues directly or throughtimely escalation to meet process SLAs. Do Support process by managing transactions as per requiredquality standards Fielding all incoming help requests from clients via telephoneand/or emails in a courteous...