(Sr.) POC National Technical Application Specialist
4 months ago
Do you want to join us in helping to fight diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.
We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting?
Your tasks and responsibilities:
1.Efficient and effective deliver operation training for POC product to customer or business partner, help customer and business partner’s service team to correct operate our product. For plug and play type POC product, can deliver installation independently.
2.Carry out troubleshooting and complaint handling from application perspective, fixing incidents with optimized costs and quality, able to analyze common technical problems, summarize solutions and product data. Follow company policy and all related SOP/EHS to fill up forms, documentation to ensure all actions being trace.
3.Familiar with laboratory QC concept and process/tools to help customer achieve good QC performance.
4.Develop or localization of training materials and best practice experiences to help fulfill responsibilities, contributing to the Service Revenue generation and CS becoming a profit center by proposing new services we can sell to BPs and end-users.
5.Communicate academically with in-company or ex-company experts to keep up updated technical skills or messages. Ensuring the efficiency of technical and scientific information to customers and business partners, partly the after sales service to make sure that customer needs are covered timely and correctly.
6.Achieve company, organizational and personal goals to ensure business development.
7.Other tasks assigned by supervisor or company, like site survey, customer visit and etc.
Your qualifications and experience:
•At least 5 years working experience with a proven good record in IVD Service, POC branch is preferred;
•Adequate IT knowledge, include basic network communication, sever/client concept, SQL database concept, etc.
•Good command of computer skills is highly computer literate with good experience in using Microsoft Office applications.
•Relevant and demonstrable knowledge of the market in which MED DX operates.
•Bachelor’s degree in technology (Medical Technology), laboratory Medical, major in Immunochemistry, Microbiology, Clinical Chemistry, Diagnostics.•Good command of English skill, CET-6 is required.Our global team:
We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. We aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.
Our culture:
We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.
We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Click to get started.
To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.
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