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Technical Solution Expert
8 months ago
The Position
You will be responsible for the second level technical support, application technical management and monitoring, assist National projects
Your key responsibilities:
Provide the second level technical support, solve the main troubleshooting case Organize the application team to conduct workshop, share the experience, enhance team service capability Solve application / product problems promptly and completely Formulate and maintain the product and customer technological document management system and process Set up the standardized workflow and strategy for customer training and customer visiting In charge of product usage training file management, update, editing and related service, product and customer notice Communicate with Global, exchange the technical message on time, deliver summary to local colleagues Execute the SOP and company strategy, coordinate with sales and marketing department Provide the second level support to the evaluation of products for customers Assist the application specialist to support the customers in the interpretation of test resultBasic Requirements of the Job ：
You should holds at least Bachelor degree or above in Molecular Biology/ Medical Laboratory/ Medical Pathology/Life Science or equivalent professional. Good presentation skill, analytic skill and training skill.
You should have:
Good track record for working in a MNC company for more than five years, with related work experience in sales & application support. Planning & Organizing Customer Orientation & Relationship Management Product & Applications Expertise Internal Cooperation & Coordination