Mgr-Front Office II

4 months ago


Ningbo, China Marriott International Full time

职位概述

对所有前厅部职能和人员负责。责任范围包括行李员、总机操作、宾客服务/前台和零售/礼品店(如适用)。作为部门主管,负责指导并与经理和员工合作,成功执行所有前厅部业务,包括客人抵达和离店程序。努力不断提高客人和员工的满意度,并最大限度地提高部门的财务业绩。

求职者个人资料

教育和经验要求

• 高中文凭或高中同等学历 (GED);4 年宾客服务、前台或相关专业领域工作经验。

或者

• 在经认可的大学取得酒店及餐厅管理、酒店管理、工商管理或相关专业的两年制学位;2 年宾客服务、前台或相关专业领域工作经验。

核心工作活动

领导客户服务团队

• 利用人际关系和沟通技巧来引导、影响和鼓励他人;倡导健全的财务/业务决策;表现出诚实/正直;以身作则。

• 鼓励和建立团队成员之间的相互信任、尊重和合作。

• 树立榜样,示范适当的行为。

• 监督和管理员工。管理所有日常运营。充分了解员工的职位,以便在员工缺勤时履行职责。

• 与员工建立和保持开放的协作关系,并确保员工在团队内部也这样做。

• 确保员工在各责任领域中获得认可。

• 根据每个职位的工作描述,传达绩效预期并监督进度。

• 庆祝成功并公开表彰团队成员的贡献。

维护客户服务和前台目标

• 实现和超越目标,包括绩效目标、预算目标和团队目标等。

• 管理日常运营,确保质量和标准,且每天满足客户的期望。

• 制定具体的目标和计划,以便优先考虑、组织和完成工作。

• 让前厅部团队专注于业务的关键组成部分,以推动客户满意度和理想的财务业绩。

• 开展部门会议并不断传达关于前厅部目标的明确一致信息,以产生期望的绩效。

• 审核人员编制,确保宾客服务、运营需求和财务目标均得以满足。

• 了解前厅部业务对客房区域和酒店总体财务目标的影响。

• 管理部门可控开支以实现或超越预算目标。

管理项目和政策

• 确保遵守所有前厅部政策、标准和程序。

• 确保酒店政策被公平一致地执行,根据标准和当地运作程序(SOP 和 LSOP)完成惩戒程序和文件,并支持同事评议流程。

确保卓越的客户服务

• 提供超越预期的服务,实现客户满意并保留客人。

• 通过沟通和协助个人了解客人需求,并在需要时提供指导、反馈和个人辅导,改善服务质量。

• 监督和管理员工。管理所有日常运营。充分了解员工的职位,以便在员工缺勤时履行职责。

• 充当前厅部的“服务支持者”,为客户关系营造积极的氛围。

• 表现出宾客接待方面的领导力,体现卓越的客户服务,并为客户关系营造积极的氛围。

• 努力改善服务表现。

• 授权员工提供卓越的客户服务。

• 确保所有前厅区域均拥有有利于总体宾客体验的氛围。

• 审查评论卡、客人满意度结果和其他数据,以确定改善的方面。

• 回应并处理客人的问题和投诉。

• 观察员工的服务行为并向个人和/或经理提供反馈。

管理和开展人力资源活动

• 识别他人的发展需求,并指导、辅导或以其他方式帮助他人提升知识或技能。

• 为下属提供指导和指示,包括设定绩效标准和监督绩效。

• 制定具有挑战性的、现实的和可实现的目标,以指导运营和绩效。

• 征求员工反馈意见,采用“门户开放”政策,并审查员工满意度结果,以确定和解决员工的问题或疑虑。

• 确保员工受到公平、公正的对待。

• 管理前厅部人员的员工渐进性惩处程序。

• 执行直接上级经理的绩效考核流程。

• 面试和聘用具备适当技能的经理和时薪制团队成员,并及时满足业务运营需求。

其他责任

• 通过电话、书面形式、电子邮件或亲自向主管、同事和下属提供信息。

• 分析信息和评估结果,以选择最佳解决方案并解决问题。

• 及时向高管、同事和下属通知和/或更新相关信息。

• 识别和分析前厅部的运营挑战,并促进制定解决方案以防止再次发生。

万豪国际给予所有应聘者公平机会。我们始终坚持打造多元化的员工团队,秉承包容、以人为本的文化。我们绝不歧视任何受保护人群,例如残疾和退伍军人,或适用法律规定的任何其他群体。


  • Front Office Manager

    2 weeks ago


    Ningbo, Zhejiang, China Hyatt Corporation Full time

    Job SummaryThe Head Host is a key member of the Front Office team, responsible for assisting the Front Office Manager in managing the day-to-day operation of the Front Desk at the hotel.Key ResponsibilitiesAssist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards.Manage the day-to-day...

  • Head of Front Office

    4 weeks ago


    Ningbo, Zhejiang, China Hyatt Corporation Full time

    Job SummaryThe Head Host is responsible for assisting the Front Office Manager in managing the day-to-day operation of the Front Desk at the hotel. This includes ensuring the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, while meeting employee, guest, and owner expectations.Key...

  • Front Office Manager

    4 weeks ago


    Ningbo, Zhejiang, China Hyatt Corporation Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Office Manager to join our team at the Park Hyatt Ningbo. The successful candidate will be responsible for leading the front office team and ensuring exceptional guest service.Key Responsibilities• Hold a diploma/degree in Hospitality or Tourism Management.• Develop and maintain strong...

  • Front Office Manager

    3 weeks ago


    Ningbo, Zhejiang, China Hyatt Corporation Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Office Manager to join our team at Park Hyatt Ningbo. The successful candidate will be responsible for leading the front office team and ensuring exceptional guest service.Key ResponsibilitiesLead and manage the front office team to deliver exceptional guest serviceDevelop and implement...

  • Front Office Manager

    2 weeks ago


    Ningbo, Zhejiang, China Hyatt Corporation Full time

    Job SummaryWe are seeking a highly skilled Front Office Manager to join our team at Hyatt Corporation. The ideal candidate will have a diploma/degree in Hospitality or Tourism Management and a minimum of two to four years of experience as a Front Office Assistant Manager in an international hotel.Key ResponsibilitiesDevelop and implement effective...


  • Ningbo, Zhejiang, China Hyatt Corporation Full time

    Job Summary:The ideal candidate will be responsible for assisting the Front Office Manager in managing the day-to-day operation of the Front Desk at the hotel.Key Responsibilities:Assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards.Manage the day-to-day operation of the Front Desk,...

  • Front Office Manager

    1 month ago


    Ningbo, Zhejiang, China Hyatt Corporation Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Office Manager to join our team at the Park Hyatt Ningbo. The successful candidate will be responsible for leading the front office team and ensuring exceptional guest service.Key Responsibilities• Hold a diploma/degree in Hospitality or Tourism Management.• Develop and maintain strong...

  • AM - Front Office

    4 months ago


    Ningbo Shi, China Hyatt Corporation Full time

    AM - Front Office Park Hyatt Park Hyatt Ningbo CN - 33 - NingboGuest ServicesEntry Level ManagerFull-timeReq ID: NIN000724Worldwide Summary - Holds a diploma/degree in Hospitality or Tourism Management. - Well developed Communication and Customer Relations Skills. - Wel ldeveloped Computer Skills particularly in the use of MS Office, email, Opera,...


  • Ningbo, Zhejiang, China Hyatt Corporation Full time

    Key ResponsibilitiesHolds a diploma/degree in Hospitality or Tourism Management. This role requires Excellent Communication and Customer Relations Skills. Proficient in Computer Skills particularly in the use of MS Office, email, Opera, and SPRIT. A good trainer, able to facilitate at all levels, with Comprehensive knowledge of business needs, financial...


  • Ningbo, Zhejiang, China Hyatt Corporation Full time

    Job SummaryThe Head Host is a key member of the Front Office team, responsible for assisting the Front Office Manager in the day-to-day operation of the Front Desk at the hotel. This role requires a high level of organizational and communication skills, with a focus on delivering exceptional guest experiences.Key ResponsibilitiesAssist the Front Office...

  • Hotel Host

    2 weeks ago


    Ningbo, Zhejiang, China Hyatt Corporation Full time

    Job SummaryThe Lead Host is responsible for ensuring that all Front Office employees deliver exceptional guest service at all times. This includes ensuring that all employees are aware of current promotions, policies, and other important information.Key ResponsibilitiesEnsures that all Front Office employees provide excellent service to internal customers as...


  • Ningbo, Zhejiang, China Hyatt Corporation Full time

    Job SummaryWe are seeking a highly skilled and experienced Head Host to join our team at Alila Wuzhen. As a key member of the Front Office team, you will be responsible for assisting the Front Office Manager in managing the day-to-day operation of the Front Desk.Key ResponsibilitiesAssist with the efficient running of the department in line with Hyatt...


  • Ningbo, Zhejiang, China Hyatt Corporation Full time

    Job SummaryWe are seeking a highly skilled and experienced professional to join our team as a Head Host at Alila Wuzhen. As a key member of our Front Office team, you will be responsible for assisting with the efficient running of the department, ensuring seamless guest experiences, and maintaining high standards of service.Key ResponsibilitiesAssist the...


  • Ningbo, Zhejiang, China Hyatt Corporation Full time

    Job SummaryWe are seeking a highly skilled and experienced Head Host to join our team at Alila Wuzhen. As a key member of the Front Office team, you will be responsible for assisting with the efficient running of the department, ensuring seamless guest experiences, and maintaining high standards of customer service.Key ResponsibilitiesAssist the Front Office...

  • Lead Host

    1 month ago


    Ningbo, Zhejiang, China Hyatt Corporation Full time

    Job SummaryWe are seeking a skilled and dedicated Lead Host to join our team at Park Hyatt Ningbo. As a key member of our Front Office team, you will be responsible for delivering exceptional guest service and ensuring that all employees adhere to our brand promise.Key ResponsibilitiesEnsure that all Front Office employees deliver the brand promise and...

  • Lead Host

    3 weeks ago


    Ningbo, Zhejiang, China Hyatt Corporation Full time

    Job SummaryWe are seeking a skilled and dedicated Lead Host to join our team at Park Hyatt Ningbo. As a key member of our Front Office team, you will be responsible for delivering exceptional guest service and ensuring that all employees adhere to our brand promise.Key ResponsibilitiesEnsure that all Front Office employees deliver the brand promise and...

  • Host Team Lead

    1 day ago


    Ningbo, Zhejiang, China Hyatt Corporation Full time

    About the RoleAs a Lead Host at Hyatt Corporation, you will be responsible for ensuring that all Front Office employees deliver exceptional guest service at all times.Key ResponsibilitiesEnsure that all Front Office employees are aware of current promotions, policies, and other important information.Handle all guest and internal customer complaints and...

  • Head Host

    5 months ago


    Ningbo Shi, China Hyatt Corporation Full time

    Head Host (AM-FO) - Alila Wuzhen Alila Alila Wuzhen CN - 33 - JiaxingFront OfficeEntry Level ManagerFull-timeReq ID: JIA000076 Summary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. ...

  • Lead Host

    4 months ago


    Ningbo Shi, China Hyatt Corporation Full time

    Lead Host Park Hyatt Park Hyatt Ningbo CN - 33 - NingboFront OfficeHourly/Entry Level EmployeeFull-timeReq ID: NIN000762Local Summary §确保所有员工遵循品牌承诺并始终提供优异的对客服务。 Ensures that all Front Office employees deliver the brand promise and provide exceptional guest service at all times. ...


  • Ningbo, China Leggett & Platt Full time

    Are you a talented and passionate IT Support Technician that is ready to take on the challenge of supporting multiple locations? We invite you to explore our Information Technology On-Site Support Specialist opportunity for our company, Leggett & Platt, Inc. (NYSE: LEG). You will partner with our Corporate and Business Unit IT teams to provide reliable...