IT Support Specialist II
5 months ago
Are you a talented and passionate IT Support Technician that is ready to take on the challenge of supporting multiple locations?
We invite you to explore our Information Technology On-Site Support Specialist opportunity for our company, Leggett & Platt, Inc. (NYSE: LEG).
You will partner with our Corporate and Business Unit IT teams to provide reliable break-fix support on IT hardware and software. You will be based onsite at our Ningbo, China location.
The Information Technology On-Site Support Specialist will provide fast and useful assistance for all computer applications and systems. You will be responsible for application and hardware installation and maintenance for your site(s).
To excel in this position, you must possess technical knowledge of networking, email, and general hardware. You must be able to communicate effectively to understand the problem and explain its solution clearly.
The goal is to create value for our internal customers that will help preserve the company’s reputation and business.
Responsibilities
Serve as a local point of contact for end users seeking technical assistance Monitor and respond quickly and effectively to requests received through the IT Service Desk and adhere to SLA rules Provide step-by-step training for end users and document internal procedures Direct significant, unresolved, or recurring issues to the next level of support personnel Provide accurate information and technical assistance support on IT products, services, software, and hardware Log all service interactions and their resolutions Pass on any feedback or suggestions by end users to the appropriate internal team Stay current with system information, changes, and updates Assist the IT team in other duties as deemed necessary Travel between area facilities to support locations within the regionRequirements, Qualifications, and Skills
Bachelor’s degree relevant to the position or equivalent experience 2-5 plus years’ experience in an IT professional support role, with experience in decision making, researching, analyzing, and interpreting system infrastructure and application problems Tech savvy with working knowledge of current office and manufacturing software, networking, and Microsoft products with a good understanding of computer systems, mobile devices, and other tech related products Ability to diagnose and resolve technical issues without direct supervision Experience with Endpoint Central and ServiceNow a plus Proficiency in English Customer-oriented and ability to stay calm under pressure Strong communication and organizational skills Must have the ability to adapt quickly Keen attention to detail, memory of patterns, and interest in problem solving Ability to lift up to 20 Kg-
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