Chinese Restaurant Junior Sommelier

7 months ago


Hangzhou, China Four Seasons Hotels and Resorts Full time

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Pagoda-style pavilions rise amidst exquisite gardens and ponds. With personalised hospitality, Four Seasons provides an unrivalled experience of China’s timeless beauty. Four Seasons Hotels and Resorts is a world-leading luxury hotel management group. As a key member of the group, Four Seasons Hotel Hangzhou at West Lake has been awarded the great honor of a five- star hotel in Forbes Travel Guide 2016 to 2022. As the ancient saying goes, “In the universe, there is heaven; on earth, there is Hangzhou.” Set along the banks of the fabled West Lake, our hotel is a tranquil enclave woven with ponds, courtyards surrounding picturesque Chinese gardens, willow trees and mist-covered lagoons. Wake to views of mountain peaks, ancient temples rising from the greenery or the very waters that have enchanted poets, explorers and emperors for centuries. Start with a cup of Longjing tea in our Lobby Lounge before picking up your bicycles and heading out to explore the city, then come back for a soothing treatment in our chinoiserie-filled Spa, followed by dinner in one of Jin Sha’s private-dining rooms.

About the role:

Responsible for supervising the day-to-day operations for the beverage and restaurant in absence of Head Sommelier. To assist Head Sommelier in ensuring all staff adhere to Four Seasons standards. This role is part of Food and Beverage department, reporting into Chinese Restaurant General Manager.

What you will do:

Anticipate guest needs, ascertain satisfaction, offer suggestions, and respond urgently and appropriately to guest concerns and requests.

Is responsible to maintain the wine cost by as per the set standards of the Four Seasons. Controls spillage, spoilage, over pour or undercharging the guests.

Takes trainings for wine program for team members and creates wine champions in all restaurants.

Creates a profitable wine by glass program and banquet wine program.

What you bring:

Minimum one year of administrative experience preferably in a hospitality or restaurant related field or other equivalent experience is required.

Requires knowledge or the ability to operate computer equipment including word processing and spreadsheet software.

Good knowledge of Word, Excel and PowerPoint

Has strong interpersonal skills, is able to prioritize and adapt to the changing needs of the operation.

Requires basic computer skills for online training.

Requires reading, writing and oral proficiency in the English and Chinese language.

Has the ability to anticipate and prioritize the needs of the guest proactively.

Is energetic and has a professional approach to his/her craft.

What we offer:

Competitive Salary, wages and benefits

Excellent Training and Development opportunities

Complimentary Accommodation at other Four Seasons Hotels and Resort

Complimentary Dry Cleaning for Employee Uniforms

Complimentary Employee Meals

Employee service awards

Employee activities

Schedule & Hours:

This is a full-time position.

The working hours will primarily by department, ability to work all shifts, weekends and holidays.



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