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Service Engineer

5 months ago

Suzhou, China ZEISS Group Full time

Rsponsible for installation, maintenance and repair for ZEISS products to meet the requiements from customer 

Work and perform in compliance with company’s regulation and request.
Demonstrate customer service skills and knowledge with a high level of passion and dedication.
Demonstrate strong and efficient ability to learn a skill on Coordinate Measuring Machines utilizing mechanical and electronic aptitude.
Provide customer service in field such as machine installation, maintenance activities, troubleshooting and repair, etc.
Provides documents activities performed utilizing the required format, such as service report, technical report, CPO report, etc.
Develop and maintain relationship with customer to achieve the highest possible levels of customer satisfaction.
Respond to satisfaction surveys, working to resolve customer care issues.
Provide timely response to all requests from both internal and external customers.
Perform necessary administrative paperwork in complete and accurate manner.
Solutions oriented with ability to work independently in a high pressure, fast paced and innovative environment.
Feedback in time on product quality issues on site, as well as marketing information to the company.
Ensure direct reports maintain company-issued test equipment and support tools.
Perform other related duties and responsibilities as assigned

Your ZEISS Recruiting Team:

Xiaojun Yang （杨晓君）, Zhiyang Jiang （蒋之阳）