SC Customer Service Coordinator
3 weeks ago
The purpose of the role is to:
Support ‘Secondary transport operations’, ‘Secondary transport billing’ and sales order related work in collaboration with PEP TW MU/Plant Provide GBS order entry and order validation services to Taiwan MU by leveraging data and technology Collect and transfer customer order into system Generate transport orders and billing for the transportation from TW plant to TW customers’ warehouseCreate/complete reports on TW customer orders per BU and MU requests
ResponsibilitiesTaiwan MU’s Customer order management
Collect customer order from different channels in different format (excel, PDF, email etc.) Check order correctness for any obvious errors and correct the order information Input orders into SAP with the correct order information Check stock on hand and allocate the available stock to customer orders Feedback any unfilled orders to sales or customers directlySecondary transport operations and billing
Manually generate transport orders in excel and sent to warehouse and 3PL for transport operations Develop new process / new tools by working with MU team to improve the efficiency Generate transport billing report to financeOther tasks
Generate customer service KPI report on order correctness, return rate etc. per TW MU request Identify and execute any improvement opportunities on reporting Qualifications Experience in FMCG industry desired. SAP operations experience desired; Good skills in Data Analytics and Reporting platforms in Microsoft Office, and PowerApps, PowerBI, Tableau desired. High personal integrity and standards Good communication and influencing skills Attention to details, and comfortable with large sets of data and reporting tools Team work spirit and collaborative attitude, customer centric attitude Good English skills in reading and writing-
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