Lifestyle & Event Manager

6 months ago

Shanghai, China Wyndham Destinations Full time

We Put the World on Vacation

At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than 270 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Planning the program and proactively monitoring its progress, resolving issues and initiating appropriate corrective action. Ensuring effective quality assurance and the overall integrity of the programme - focusing inwardly on the internal consistency of the programme, and outwardly on its coherence with infrastructure planning, interfaces with other programmes and corporate, technical and specialist standards. Ensuring the delivery of new products or services from projects is to the appropriate level of quality, on time and within budget, in accordance with the programme plan and programme governance arrangements. Ensuring there is allocation of common resources and skills within the programme's individual projects. Managing third party contributions to the programme. Reporting the progress of the programme at regular intervals to our key stakeholders & executive team members.

Reporting & Administration:

Research, track and report back on all campaigns to determine successes and areas for improvement. Work towards a level of constant improvement and growth in all areas of the marketing department. Assist with administration and coordination of publications to internal key teammembers and external parties. Perform any other task as directed by the Customer Experience Leadership Team. Assist the MS team in managing any feedback or complaints relating to the program.

KEY POSITION CRITERIA:

Exceptional written and verbal communication, problem solving ability and negotiating skills. Be able to think outside the square to provide personalized solutions to Customers – this is not a black & white program so the Program Manager must be able to develop personalized solutions to each situation & role out to the team. Intermediate knowledge in Microsoft products including Access, Excel, Word & Outlook. Experience in Business to Business (B2B) relationships preferable. Be thrustworthy, effective and organized. Strong personal values regarding customer service, delivering on the promise and integrity in all activities. Ability to quickly build rapport at all levels. Positive and enthusiastic attitude and ability to inspire same in others. Excellent facilitation and teambuilding skills with ability to work with people at all levels. Ability to take direction when instructed and to make independent decisions when necessary. Ability to work autuonosly with minimal supervision, remote from the core team.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

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