IKEA Business Key Account Manager （Base Chengdu）
2 months ago
Job ID: CN
Date posted: 13/03/
WHAT YOU'LL NEED TO HAVEBroad knowledge of IKEA concept, brand objectives, values and vision
Broad knowledge of IKEA tools, processes and cycles
Broad knowledge of Group strategies, priorities and business planning process
Broad knowledge of operational plans and goals as well as follow up on KPIs
Broad knowledge about the local B2B market environment, expectations from customers today and tomorrow to secure that commercial and service offers meet customer demands and needs
Broad knowledge about legislations, requirements and compliance standards in the identified key B2B segments in the local market
Broad knowledge of sales mechanisms and the pulse of the market (customers, competition, news)
Broad knowledge about key account management
Broad knowledge of how to optimise the customer experience across physical and digital touchpoints and content to increase the likelihood that customer contact convert to sales
Broad knowledge of the possibilities to activate sales and the use of the commercial calendar and relevant associated store activities
Broad knowledge of how to identify and realise opportunities for add-ons, cross-selling and up-selling of IKEA products and services to fulfil customer needs
Good knowledge of change management methods and tools as well as stakeholder management
YOUR RESPONSIBILITIES
Act as a member of the Selling team and proactively contribute to Selling plan/output in order to deliver to the common objectives and goals
Actively cooperate with all key stakeholders within commercial and beyond to secure integration, common focus and to maximize impact (for example Digital, CFF (Customer Fulfilment), Communications, Sustainability, BNOF (Business Navigation Operations & Finance), People & Culture)
Actively drive acquisition of new business customers and build up long term relationships with key accounts
Continuously develop relationships with major developers, architects, contractors and other stakeholders in construction in order to receive and help shape all major Requests for Proposal (RFPs) for new builds and refurbishments of hotels, apartments, office buildings, government offices and other real estate relevant to local market and IKEA strategy
Lead the authoring of high quality and timely responses of RFPs, including collaborating with co-workers in Selling, CFF and Home Furnishing & Retail Design (HF&RD) for a comprehensive and competitive bid package of product and services
Lead negotiations in finalizing terms and pricing for RFPs and other Key Account deals
Responsible for overseeing execution of won deals, coordinating and collaborating with co-workers across the business to proactively manage the process and avert issues
Responsible for managing the leads pipeline, measure success rate, follow up and identify improvement areas
Responsible to lead after sales care for key account deals follow up with help and information in order to secure long-term business relationships and an excellent customer experience
Be an active player in driving an open and sharing climate, being a role model of the IKEA values and contribute to the transformation of IKEA
Be an active player in working on sustainability initiatives within selling through ensuring sustainability priorities are reflected across offering (e.g. Home Solar, Energy Efficient Lighting)
ABOUT THIS WORK AREA
We deliver sustainable, extraordinary growth by creating a new, unique, inspiring and convenient meeting with the customers. We deliver a multi-channel experience that adds value to the many people and inspires a home furnishing movement.
We have other current jobs related to this field that you can find below
-
IKEA Business Key Account Manager
4 weeks ago
Shanghai, China Ikea Full timeJob ID: CN Date posted: 13/03/ WHAT YOU'LL NEED TO HAVE Broad knowledge of IKEA concept, brand objectives, values and vision Broad knowledge of IKEA tools, processes and cycles Broad knowledge of Group strategies, priorities and business planning process Broad knowledge of operational plans and goals as well as follow up on KPIs Broad...
-
Service Fulfilment Operations Developer
3 weeks ago
Shanghai, China Ikea Full timeJob ID: CN Date posted: 13/06/ WHAT YOU'LL NEED TO HAVE University degree in logistics, economics, business administration or relevant working experience. 2 - 4 years working experience in supply chain on operational and/or tactical level Experience in developing business development roadmaps Experience of working in a fast-changing...
-
Service Fulfilment Operations Developer
2 weeks ago
Shanghai, Shanghai, China Ikea Full timeJob ID: CN Date posted: 13/06/ WHAT YOU'LL NEED TO HAVE University degree in logistics, economics, business administration or relevant working experience. 4 years working experience in supply chain on operational and/or tactical level Experience in developing business development roadmaps Experience of working in a fast-changing environment and project...
-
Business Navigation Manager(财务BP方向)
4 weeks ago
Shanghai, China Ikea Full timeJob ID: CN Date posted: 25/03/ WHAT YOU'LL NEED TO HAVE Strong, broad commercial business knowledge and cross-functional understanding of how IKEA operates. In depth knowledge of how sales and gross margin is optimized in the different sales channels and how we measure commercial success throughout the total IKEA value chain Understanding of...
-
Com & In Manager
2 weeks ago
Shanghai, China Ikea Full timeJob ID: CN Date posted: 21/06/ WHO YOU ARE To lead, develop and inspire the Com&In team and other functions in the store in increasing the home furnishing interest of the many people and creating demand for home furnishing solutions and know how in the local market. Accountable for the store layout, range presentation and store communication...
-
Unit Food Commercial Manager
4 weeks ago
Shanghai, China Ikea Full timeJob ID: CN Date posted: 18/04/ WHAT YOU'LL NEED TO HAVE Experience of using commercial opportunities to attract visitors Experience of working in a vibrant retail environment Experience of managing/leading and developing a team Experience of creating and executing action plans Experience of serving customers Extensive knowledge in managing in a...
-
Multichannel Network Manager
2 weeks ago
Shanghai, China Ikea Full timeJob ID: CN Date posted: 21/06/ WHAT YOU'LL NEED TO HAVE IKEA business model, the strategic landscape and IKEA ways of working Good business understanding: understanding of key performance measurement used to plan, follow up and steer the business with a customer-centric approach Very good knowledge of Multichannel Network related IKEA...
-
Retail Business Navigator
2 weeks ago
Shanghai, Shanghai, China Ikea Full timeJob ID: CN Date posted: 05/06/ WHAT YOU'LL NEED TO HAVE Commercial business knowledge and cross-functional understanding of how IKEA operates. Good understanding of IKEAs strategic landscape and direction Good understanding of data science, new technologies, analytics and their wide ranging application in business context Good knowledge of the IKEA...
-
Retail Business Navigator
4 weeks ago
Shanghai, China Ikea Full timeJob ID: CN Date posted: 05/06/ WHAT YOU'LL NEED TO HAVE Commercial business knowledge and cross-functional understanding of how IKEA operates. Good understanding of IKEAs strategic landscape and direction Good understanding of data science, new technologies, analytics and their wide ranging application in business context Good knowledge of...
-
Sustainability Business Partner
2 weeks ago
Shanghai, Shanghai, China Ikea Full timeJob ID: CN Date posted: 07/06/ WHAT YOU'LL NEED TO HAVE In depth knowledge of the IKEA Concept, Brand positioning and Culture & Values In depth knowledge of the relevant IKEA business processes, tools and cycles In depth knowledge of how to identify and involve relevant stakeholders in a project, process or question to make things happen. In depth...
-
Sustainability Business Partner
4 weeks ago
Shanghai, China Ikea Full timeJob ID: CN Date posted: 07/06/ WHAT YOU'LL NEED TO HAVE In depth knowledge of the IKEA Concept, Brand positioning and Culture & Values In depth knowledge of the relevant IKEA business processes, tools and cycles In depth knowledge of how to identify and involve relevant stakeholders in a project, process or question to make things happen. In...
-
IKEA Young Designer Program
2 weeks ago
Shanghai, Shanghai, China Inter IKEA Group Full timeJob DescriptionAs a Designer at IKEA, you play a crucial role in upholding our identity and ensuring that our product range aligns with IKEA vision. Your creativity and expertise will help us design innovative, functional, and affordable products that make a difference in the lives of many.Collaborate as a specialist and team member in end-to-end product...
-
Business Analyst Intern
2 weeks ago
Shanghai, Shanghai, China Ikea Full timeJob ID: CN Date posted: 07/06/ WHAT YOU'LL NEED TO HAVE Skills & Competencies Proven logical thinking skills and problem-solving skills. Proactive and user-centric Strong interpersonal skills to work with cross-functional teams in a dynamic environment. Strong communication skills, both written and verbal Knowledge of retail industry, data analysis A...
-
Business Analyst Intern
4 weeks ago
Shanghai, China Ikea Full timeJob ID: CN Date posted: 07/06/ WHAT YOU'LL NEED TO HAVE Skills & Competencies Proven logical thinking skills and problem-solving skills. Proactive and user-centric Strong interpersonal skills to work with cross-functional teams in a dynamic environment. Strong communication skills, both written and verbal Knowledge of retail industry, data...
-
Unit Food Commercial Manager
2 weeks ago
Shanghai, Shanghai, China Ikea Full timeWHAT YOU'LL NEED TO HAVEExperience in leveraging commercial opportunities to attract visitorsExperience working in a lively retail settingExperience leading and developing a teamExperience creating and implementing action plansExperience in customer serviceEXTENSIVE KNOWLEDGE IS A PLUSManagement experience in a fast-paced front of house food...
-
Loyalty Leader
4 weeks ago
Shanghai, China Ikea Full timeJob ID: CN Date posted: 04/06/ WHAT YOU'LL NEED TO HAVE Deep knowledge of 1:1 marketing and CRM Deep knowledge of loyalty programs and concepts Deep knowledge of drivers for customer engagement and customer behaviour in the Retail Market Broad knowledge of digital media channels Broad knowledge of Marketing Technology Broad knowledge of...
-
Loyalty Leader
2 weeks ago
Shanghai, Shanghai, China Ikea Full timeWHAT WE'RE LOOKING FORExtensive knowledge in 1:1 marketing and CRMExtensive knowledge in loyalty programs and conceptsExtensive knowledge in customer engagement and behavior in the Retail MarketBroad understanding of digital media channelsBroad understanding of Marketing TechnologyBroad understanding of IKEA concept, brand objectives, values, and visionBroad...
-
Digital Intern- Business Analyst
3 weeks ago
Shanghai, China Ikea Full timeJob ID: CN Date posted: 13/06/ WHAT YOU'LL NEED TO HAVE '-Proven logical thinking skills and problem-solving skills -Proactive and user-centric -Strong interpersonal skills to work with cross-functional teams in a dynamic environment -Strong communication skills, both written and verbal -Knowledge of retail industry, data analysis A DAY IN...
-
Digital Intern- Business Analyst
2 weeks ago
Shanghai, Shanghai, China Ikea Full timeJob ID: CN Date posted: 13/06/ WHAT YOU'LL NEED TO HAVE '-Proven logical thinking skills and problem-solving skillsProactive and user centricStrong interpersonal skills to work with cross functional teams in a dynamic environmentStrong communication skills, both written and verbalKnowledge of retail industry, data analysis A DAY IN YOUR LIFE WITH US ...
-
Business Developer-Filled Products
2 weeks ago
Shanghai, Shanghai, China Ikea Full timeJob description As a Business Developer, you will be an informal leader of a 3-member micro-team. With a Production Engineer, who takes cares of the production process and quality, and a Supply Planner who handles logistics. Based on the analysis, you will draw up an action plan once a year to reduce production costs and to develop better design for the...
