Account Manager, ESM Softlines SAS Pro
6 months ago
Key job responsibilities
Planning/Analysis:
- Conduct deep dive analysis on issues affecting Seller business performance and provide the Voice of the Seller as an input into product development and process improvement.
- Analyze territory trends, diagnose root cause of performance and create actionable plans for operational improvements.
- Define the territory, opportunities and goals (Input/Output) within the portfolio of accounts.
- Identify key business opportunities for the territory and manage toward a growth plan.
- Implement account management best practices and SOPs into the business development framework.
Leadership:
- Become a thought leader in defining success criteria and understand business needs of large Sellers in an ever-changing business environment.
- Manage all aspects of the client relationship for highest standard of seller experience.
BASIC QUALIFICATIONS
- 2+ years of sales or account management experience- 2+ years of digital advertising and client facing roles experience
- Experience with Excel
- Experience analyzing data and best practices to assess performance drivers
PREFERRED QUALIFICATIONS
- Experience analyzing key open issues and resolution metrics for each of the managed accounts- Experience in relationship management within technology, start-ups, or SaaS Platforms
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