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TEM Application Scientist, Life Sciences

1 month ago

Shanghai, China Thermo Fisher Scientific Full time

We will support the customer in-person at their lab, and by remote support station, phone and email, serving as a trusted advisor. In doing so, we will help to increase customer satisfaction and build loyalty and chip in to the overall success of the business.

Deliver on-site and remote scientific application support & training support to our customers on our leading TEM products Coordinate customer training and deploy training agenda locally. Lead product demonstrations and sample jobs at customer or NanoPort sites. Own regional platform/workflow, and benchmarking. Generate results for marketing collateral in coordination with Sales Development and Product Marketing managers. Diagnose & resolve product performance problems and customer queries/complaints. Work with sales representatives on sales calls to give technical and application assistance in response to customer inquiries Assist the regional sales team in the development of accounts by giving technical seminars and presentations that promote the use of our products Maintain up-to-date technical expertise and in-depth knowledge of our product portfolio and scientific developments in TEM and related subjects Mentorship of colleagues

How will you get here?

Education and Experience

Major in Life Sciences, Master’s or equivalent degree, higher degree is preferred. 3+ years of Cryo-TEM experience, or 6+ years of related experience, experienced in biological sample cryo workflow Experience in communicating technical materials in written and verbal form

Knowledge, Skills, Abilities

Customer-facing experience, with the emotional intelligence to understand customer concerns. Able to connect with and support people effectively with varying levels of technical knowledge and expertise Good digital literacy and groundbreaking technology Willingness to travel extensively (up to 60%) Proficient in English

Our Mission is to enable our customers to make the world healthier, cleaner and safer. As one team of 90,000 colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need.

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