Front Office Manager 前厅部经理
5 months ago
JOB SUMMARY
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
CORE WORK ACTIVITIES
Maintaining Guest Services and Front Desk Goals
• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
Supporting Management of Front Desk Team
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and building mutual trust, respect, and cooperation among team members.
• Serving as a role model to demonstrate appropriate behaviors.
• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
• Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.
Ensuring Exceptional Customer Service
• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Responds to and handles guest problems and complaints.
• Sets a positive example for guest relations.
• Empowers employees to provide excellent customer service.
• Observes service behaviors of employees and provides feedback to individuals.
• Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
• Ensures employees understand customer service expectations and parameters.
• Interacts with guests to obtain feedback on product quality and service levels.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Managing Projects and Policies
• Implements the customer recognition/service program, communicating and ensuring the process.
• Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
• Supervises same day selling procedures to maximize room revenue and control property occupancy.
• Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
Supporting Human Resource Activities
• Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
• Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Participates in employee progressive discipline procedures.
Additional Responsibilities
• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
• Performs all duties at the Front Desk as necessary.
• Runs Front Desk shifts whenever necessary.
• Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
-
Front Office AM
5 months ago
Baoshan Shi, China Hyatt Corporation Full timeFront Office AM / 前厅部副理 Hyatt Regency Hyatt Regency Xi'an CN - 61 - Xi%27anFront OfficeEntry Level ManagerFull-timeReq ID: XIA001288Local Summary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and...
-
Lead Host
5 months ago
Ningbo Shi, China Hyatt Corporation Full timeLead Host Park Hyatt Park Hyatt Ningbo CN - 33 - NingboFront OfficeHourly/Entry Level EmployeeFull-timeReq ID: NIN000762Local Summary §确保所有员工遵循品牌承诺并始终提供优异的对客服务。 Ensures that all Front Office employees deliver the brand promise and provide exceptional guest service at all times. ...
-
Duty Manager值班经理
4 months ago
Nanjing, China Shangri-La Full time岗位职责 1、协助酒店高级管理层负责及整个饭店的运作收集对客服务过程中所产生的问题信息。 2、在前厅部经理的直接领导下,在当班期间负责整个酒店的正常运作。 3、要负责处理宾客的问题和投诉。 4、要负责重要宾客的迎领工作。...
-
Duty Manager
6 months ago
Guang Zhou Shi, China Hilton Full timeDuty Manager( Job Number: HOT09OSS) Work Locations :Conrad GuangzhouDongfeng RoadGuangdong ProvinceGuangzhou510000...
-
Resident Manager 驻店经理
6 months ago
Dongguan Shi, China Marriott International Full time职位概述 ...
-
Front Office Operations Manager
3 weeks ago
Nanjing, Jiangsu, China Marriott International Full timeJob Summary:As a Front Office Manager at Marriott International, you will play a crucial role in ensuring exceptional customer service and maximizing the financial performance of the department. You will assist the Front Office Manager in supervising staff, directing and working with managers and employees to carry out procedures, and ensuring an efficient...
-
Assistant Front Office Manager
5 months ago
Qingdao Shi, China Hyatt Corporation Full timeAssistant Front Office Manager Hyatt Centric Hyatt Centric Victoria Harbour, Hong Kong CN - 91 - Hong KongFront OfficeEntry Level ManagerFull-timeReq ID: HON005846Worldwide Summary ·Ensure that the guest registration, checkout, and mail services are handled efficiently, promptly and courteously in accordance with the hotel’s policy and...
-
AM - Front Office
5 months ago
Ningbo Shi, China Hyatt Corporation Full timeAM - Front Office Park Hyatt Park Hyatt Ningbo CN - 33 - NingboGuest ServicesEntry Level ManagerFull-timeReq ID: NIN000724Worldwide Summary - Holds a diploma/degree in Hospitality or Tourism Management. - Well developed Communication and Customer Relations Skills. - Wel ldeveloped Computer Skills particularly in the use of MS Office, email, Opera,...
-
Lead Host
5 months ago
Baoshan Shi, China Hyatt Corporation Full timeLead Host - Front Office Hyatt Regency Hyatt Regency Xi'an CN - 61 - Xi%27anFront OfficeHourly/Entry Level EmployeeFull-timeReq ID: XIA001315Local Summary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and...
-
餐厅主管 Outlet Supervisor
6 months ago
Shen Yang Shi, China Hilton Full time餐厅主管 Outlet Supervisor( Job Number: HOT0A70C) Work Locations :Conrad ShenyangShenyang110000 如果您欣赏全球旅行对世界的影响,您可能就是我们正在寻找的希尔顿团队成员。因为在希尔顿,我们永远不会忘记我们在这里的初衷:取悦我们的客人、团队成员和业主。 ...
-
Front Office Manager-Conrad Hangzhou
6 months ago
Hang Zhou Shi, China Hilton Full timeFront Office Manager-Conrad Hangzhou( Job Number: HOT0ANO9) Work Locations :Conrad Hangzhou228 Xinye RoadRaffles City Hangzhou, Jianggan DistrictHangzhou310016 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer...
-
Chinese Restaurant Operations Manager 中餐厅运营经理
3 months ago
Dongguan Shi, China Shangri-La Full timeWe are looking for someone who: 候选人应具备以下能力 Equivalent work experience in luxury 5 star hotel, Black Pearl or Michelin restaurant experience is preferred 奢华五星级酒店同等岗位工作经历,有黑珍珠/米其林餐厅工作经验者优先; Has a passion for Food & Beverage, enjoys interacting with people. ...
-
医学信息沟通大区经理-皮科-南京
4 months ago
Nanjing, China Pfizer Full time医学信息沟通大区经理负责管理所辖区域的一切业务,包括制订和实施区域的业务目标和发展计划,建立一个业绩良好、极富生产力和士气高昂的团队。对客户的需求做出适当反应以达成或超越区域的各项业务目标。对团队成员的行为进行规范和监管,对他们的专业技能...
-
All-Day Restaurant Manager
5 months ago
Hang Zhou Shi, China Four Seasons Hotels and Resorts Full timeAbout Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...
-
Assistant Channel Sales Manager, Monitoring
4 months ago
Nanjing Shi, China Philips Full timeJOB DESCRIPTION Job Title Assistant Channel Sales Manager, Monitoring Job Description 在这个岗位上,您将有机会 ...
-
餐饮部服务员 Food and Beverage Attendant
6 months ago
Shen Yang Shi, China Hilton Full time餐饮部服务员 Food and Beverage Attendant( Job Number: HOT0AIKH) Work Locations :Conrad ShenyangShenyang110000 餐饮服务员影响着客人在我们的餐厅、酒吧、客房服务、宴会和酒店内咖啡厅的每一次体验。我们将始终为宾客提供超越他们对餐饮和烹饪期望的体验。 我要做什么? ...
-
礼宾员 Concierge
6 months ago
Shen Yang Shi, China Hilton Full time礼宾员 Concierge( Job Number: HOT09TB7) Work Locations :Conrad ShenyangShenyang110000 礼宾部是客人和贵宾在酒店逗留期间的重要联络点,负责提供酒店和当地附近的信息。 我要做什么? ...
-
销售代表-东南大区(杭州)
6 months ago
Nanjing, China BSH Home Appliances Group Full time职位描述 Job Description : 职位描述: 1、业务沟通对接,并与当地家居零售商客户维护好合作关系; 1. Business communication and docking, and maintaining good cooperation with local household retailer customers; 2、寻找潜在的家居零售商渠道客户,开拓家电零售市场; 2. Look for potential home...
-
Qingdao Shi, China Hyatt Corporation Full timeHost - Front Office - Hyatt Regency Hong Kong, Tsim Sha Tsui Hyatt Regency Hyatt Regency Hong Kong, Tsim Sha Tsui CN - 91 - Hong KongFront OfficeHourly/Entry Level EmployeeFull-timeReq ID: HON005849Local Summary What you will do: Provide courteous, professional and efficient service at all times Engage in heart-felt and...
-
Front Desk Service Agent 前台接待
6 months ago
Guang Zhou Shi, China Hilton Full timeFront Desk Service Agent 前台接待( Job Number: HOT0A1CM) Work Locations :Conrad GuangzhouDongfeng RoadGuangdong ProvinceGuangzhou510000 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions...