Front Office Operations Manager

4 weeks ago


Nanjing, Jiangsu, China Marriott International Full time

Job Overview

The Front Office Operations Manager plays a vital role in overseeing the daily operations of our front desk, ensuring seamless guest experiences and maximizing revenue.

About You

We're seeking a highly organized and detail-oriented individual with excellent communication skills to lead our front office team. As a seasoned professional, you'll be responsible for managing day-to-day operations, supervising staff, and implementing policies to drive business growth.

Key Responsibilities

Briefly, your key responsibilities will include:

  • Managing front desk operations to ensure efficient check-in and check-out processes
  • Supervising staff to maintain high standards of customer service and quality control
  • Developing and implementing strategies to maximize revenue and occupancy rates
  • Maintaining accurate records and reports to inform business decisions
  • Collaborating with cross-functional teams to achieve business objectives

Requirements

To succeed in this role, you'll need:

  • A minimum of 2 years of experience in a similar front office or hospitality management role
  • Excellent leadership, communication, and problem-solving skills
  • A degree in Hotel Management, Hospitality, or a related field (or equivalent experience)

What We Offer

In return for your hard work and dedication, we offer a competitive salary of $60,000 per year, plus benefits and opportunities for professional growth and development. If you're passionate about delivering exceptional guest experiences and driving business success, we'd love to hear from you



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