Assistant Manager
7 months ago
Assistant Manager - Front Office(Local) - Park Hyatt Hangzhou
Park Hyatt Park Hyatt Hangzhou CN - 33 - HangzhouFront OfficeEntry Level ManagerFull-timeReq ID: HAN000670Worldwide
Summary
组织每天所在班次的例会，宣布每天的住房率、到店客人、离店客人、会议宴会以及需要特别注意之处。Conducts daily pre-shiftbriefings to associates on room occupancy, arrival and departures, functions/event and special attention that is needed.
在日常运营中与客房部及其他各部门保持紧密的联系。Liaises withHousekeeping and other related departments on daily operations.
礼貌并高效的处理客人的要求及投诉，需要时要向前厅部经理汇报，并且确保及时跟进。Handles guestenquiries in a courteous and efficient manner and reports guest complaints orproblems to Front Office Manager for necessary action and assure follow up withguests.
与客人建立并保持良好的宾客关系。Establishes arapport with guests, maintaining good customer relationship.
确保收银程序能按照严格的标准执行，确保每一个程序符合酒店内部及财务部所制定的政策及程序要求。Ensures that thecashiering procedures are strictly adhered to and that all floats are usedappropriately in accordance to Policies & Procedures set by the Hotel andpersonnel with access to floats comply with internal Policies & Proceduresestablished by Finance.
协调好各种修葺及维护工作以确保酒店财产的正常维护。Coordinates allRepair and Maintenance and issues repair and maintenance job orders to ensureproper maintenance.
在团队的接待工作中发挥主动性及创造性，协调好与销售部、餐饮部及其他部门之间的合作。To exerciseinitiative and resourcefulness in all aspects of group handling and toco-ordinate and co-operate with Sales, Rooms and F&B departments in allarrangements.
积极地宣传并为酒店获取业务，如：会议宴会、促销、餐厅和其他业务。To promote andsecure business for our hotel, special events, promotions, Outlets and otherbusiness.
向员工灌输时刻保持主人翁精神，把握每次对客的销售机会，并在传授的过程中身体力行。To exemplify andinstil upon the associate entrepreneurship/ ownership and a sales attitude tomaintain awareness of all sales opportunities within the Hotel.
确保每一个员工能时刻掌握本酒店及各其他姐妹酒店的实事动态、服务/促销和设施，以实现交叉销售。To ensure that allstaff is constantly updated on accurate information about the Hotel and allsister properties, their services/ promotions and facilities in order to crosssell the Hotels.
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