Team Leader PSE SZH

7 months ago

Shenzhen, China HSBC Full time

A Career with HANGSENG-CN

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-caliber talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages./KG

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Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join us and experience the possibilities.

We are currently seeking a high calibre professional to join our team as a Team Leader PSE SZH.

Principal Responsibilities

• Implement RBWM plan including sales goals, new acquisition targets, customer expansion plan in alignment with bank strategy and direction. 
• Focus on customer development by leading the team to provide a wide range of banking services and solutions to potential customers and maintain the incoming customer base at initial stage.
• Coach the team to achieve business goals and meet customer expectations right to the target in terms of efficiency, accuracy, timeliness and professionalism
• Provide insights to management and internal counterparties regarding formulating an effective acquisition strategy in the context of local markets. 
• Handling customer complaints and maintains the highest levels of customer satisfaction.
• Managing overall team performance and sales productivity. 
• Accountable for the line management, sales management and coaching of the acquisition team.
• Recruit, manage and develop the team to ensure they know the job expectations and career development path.
• Lead, develop and motivate the team to attract, retain and develop the capacity, capability and talent to provide for succession and ensure delivery of business objectives.
• Cooperate with local outlets, segment specialists and assist Zone Manager to deliver local customer acquisition strategy. 
• Maintain a robust control environment in the team to ensure conformance with internal standards, policies and procedures, effective management of risks, and legal and regulatory compliance.
• Ensure all compliance, control measures and conduct operational risk management are undertaken within the team.

Requirements

• Strong customer service orientation, out-going and aggressive personality, good communication and interpersonal skills, ability to work under pressure.
• Strong leadership and team management skills.
• Solid experience in customer portfolio management.
• Proficiency in both English and Chinese, with good knowledge of PC application software.

You’ll achieve more when you join Hang Seng

Issued by Hang Seng Bank (China) Limited

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