Inside Sales Account Representative Mandarin Bilingual

4 weeks ago

Shenzhen, China IWG plc Full time

We accept candidates coming from any parts of China.

关于 IWG

IWG 在全球 100 多个国家、1,000 多个城市拥有 3,000 多个办公地点，是快速发展的办公空间即服务（WaaS）行业领域的全球领导者。作为雷格斯（Regus）、Spaces、Signature、Open Office、Basepoint 和 No.18 等国际知名品牌的所有者和运营商，我们为各类企业提供本地和全球网络。从独立个体经营者和新兴的初创企业到全球最大的公司，我们都能提供最先进、最具灵感的办公空间，支持高效的工作和协作。

该职位是亚太地区内部销售团队的一部分，由马来西亚吉隆坡管理，直接向吉隆坡的销售团队领导汇报。

工作目的

IWG 内部销售团队目前招聘 "内部销售客户经理"。作为一名个人贡献者，内部销售客户经理将在新的潜在客户对我们的产品（如办公室、虚拟办公室、会员产品等）表示兴趣时，帮助他们找到合适的解决方案。

我们的客户经理将与众多行业各种规模的企业合作，并通过电话、电子邮件、短信和网络聊天等多种渠道与客户和潜在客户互动。

主要职责

- 由于这是一个内部销售职位，内部销售客户经理将通过电话、电子邮件或其他渠道与潜在客户进行远程互动，不会与任何潜在客户面对面交流。

- 该职位要求在规定的轮班时间内在电脑前工作，以实现为该职位规定的销售和电话生产力目标

- 处理与新潜在客户和现有客户的呼入和呼出电话，向客户介绍和宣传我们的产品，帮助他们选择和注册适合他们的产品。

- 按照公司的程序和指导方针，高效率地开展工作，根据公司的关键绩效指标实现出色的业务成果

- 在所有相关系统中准确、清晰地记录笔记。

- 提出能对销售和效率产生积极影响的改进建议。

- 履行分配的其他职责。

所需知识、技能和资质

- 在企业对企业的销售环境中，通过电话销售产品或服务解决方案的良好记录。全面的销售和服务技能（不是纯粹的 "冷冰冰的电话销售员"）。

- 专业、清晰的沟通技巧，能够通过电话迅速与客户建立良好关系。 (出色的电话行为）。

- 乐观进取的态度；对他人表现出积极的态度；会根据需要在各方面提供协助。

- 善于在团队环境中工作。

- 熟悉 CRM 系统者优先。

- 保持高生产力/高能量水平。

- 以结果为导向。

- 愿意超越工作职责范围以实现业务目标。

- 普通话说写流利，懂粤语者更佳

IWG 正在引领工作空间的改革。我们的公司帮助 250 多万人及其企业提高工作效率。我们通过提供专业的、鼓舞人心的协作式工作空间、社区和服务来实现这一目标。

数字化和新技术正在改变工作世界。人们希望通过自己想要的生活和工作方式及地点来提高个人生产力。企业希望获得经济和战略方面的优势。我们的客户既有初创企业、中小型企业，也有大型跨国公司。他们拥有独特的业务目标、员工和抱负。他们希望工作空间和社区能够满足他们的需求。他们需要选择。

通过我们公司，我们提供了这种选择，并服务于整个世界的工作： 雷格斯、Spaces、No18、Basepoint、Open Office 和 Signature。我们为各种规模的企业创造个人、财务和战略价值。从全球最令人兴奋的公司和知名组织，到个人和下一代行业领袖。他们都利用灵活工作的力量来提高生产力、效率、灵活性和市场邻近性。

我们正在到达一个临界点。工作空间革命即将到来。

你准备好引领工作空间的革命了吗?

领导一场革命需要天赋、精力、专注和承诺。我们需要具备这些特质的同事来帮助我们在超过110个国家、1000个城镇和3300个地点帮助数百万人更高效地工作

我们正在寻找具有创业精神的人，他们充满奇妙的想法，并有能力将这些想法变成现实。向我们展示你的热情、雄心和能力，为我们的客户带来成功，我们将支持你的每一步，让你构建一个激动人心的、快节奏的和富有挑战性的职业生涯。

About IWG

With over 3,000 locations in over 100 countries and 1,000 cities across the world, IWG is the global leader in the fast-growing Workspace-as-a-Service (WaaS) sector. As the owner and operator of internationally renowned brands like Regus, Spaces, Signature, Open Office, Basepoint and No.18, we provide local and global networks for all kinds of businesses. From independent sole traders and fledgling start-ups to the world's largest corporations, we provide cutting-edge, inspirational workspaces that support effective working and collaboration.

This role is part of the Asia Pacific Regional Inside Sales Team, managed from Kuala Lumpur, Malaysia, reporting directly to the Sales Leadership Team based in Kuala Lumpur.

Job Purpose

IWG currently has openings for “Inside Sales Account Manager” working within our Inside Sales Team. In this role, as an individual contributor an Inside Sales Account Manager will help to find the right solution for new prospects when they express interest in one of our products such as Offices, Virtual Offices, Membership Products to mention just a few.

Our Account Managers will work with businesses of all sizes across a multitude of industries and the role involves engaging with our customers and prospects via a number of channels, including phone, email, SMS and web chat.

Key Accountabilities

As this is an Inside Sales role, an Inside Sales Account Manager will interact with prospects remotely on phone, email, or other channels and will not meet any prospects face to face. This role will entail working at a computer during the scheduled work shift to meet the sales and telephony productivity objectives defined for the role Handle inbound and outbound calls with new prospects and existing customers to educate, and inform customers about our products and help them select and sign up for the one that is right for them. Work efficiently and effectively in line with company procedures and guidelines, delivering strong business results against our key performance indicators Accurately record notes clearly in all relevant systems. Recommend improvements that will positively impact sales and efficiency. Perform other duties as assigned. 

Required Knowledge, Skills and Qualifications

Proven track record of selling products or service solutions over the phone within a business-to-business sales environment. Rounded sales and service skills (Not a pure “cold caller”). Professional and clear communication skills with the ability to build rapport with a customer quickly over the phone. (Excellent telephone demeanor). ‘Can-do' attitude; demonstrates positive attitude toward others; will assist in all areas as needed. Works well in a team environment. Familiarity with CRM systems a plus. Maintains high productivity/high energy level. Results driven. Willingness to go beyond the job description to meet business goals. Fluent in spoken and written Mandarin, knowledge of Cantonese language skills is an added advantage.

IWG is leading the workspace revolution. Our companies help more than 2.5 million people and their businesses to work more productively. We do so by providing a choice of professional, inspiring and collaborative workspaces, communities and services.

Digitalisation and new technologies are transforming the world of work. People want the personal productivity benefits of living and working how and where they want. Businesses want the financial and strategic benefits. Our customers are start-ups, small and medium-sized enterprises, and large multinationals. With unique business goals, people and aspirations. They want workspaces and communities to match their needs. They want choice.

Through our companies we provide that choice, and serve the whole world of work: Regus, Spaces, No18, Basepoint, Open Office and Signature. We create personal, financial and strategic value for businesses of every size. From some of the most exciting companies and well-known organisations on the planet, to individuals and the next generation of industry leaders. All of them harness the power of flexible working to increase their productivity, efficiency, agility and market proximity.

We're reaching a tipping point. The workspace revolution is coming.

Join us at .

Are you ready to lead the workspace revolution?

Leading a revolution requires talent, energy, focus and commitment. We need colleagues with these attributes to help us help millions of others to work more productively in over 110 countries, 1,000 cities and towns, and 3,300 locations.

We're looking for entrepreneurial people who are full of fantastic ideas and the energy to turn them into reality. Show us you have the enthusiasm, ambition and ability to make business happen for our clients and we'll support you every step of the way as you build an exciting, fast-paced and challenging career.

Find out more at .

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