Account Support Executive

3 months ago

Beijing, China Reed Elsevier Information Technology (Beijing) Co. Ltd. Company Full time

About the Role


 

Work with cross-functional stakeholders like Sales, legal department, and finance to finalize subscription contracts and to be the point of contact for our customers on matters relating to the contract terms for both new sale and renewals.

Upon the end of each contract term, you are to work with our customers to renew their contract term on time with us.

You are responsible for execution of the contracting and renewal processes within your assigned territory to achieve the timely completion of Renewals.
 

Responsibilities
 

You are the point of contact for sales for proposal creations and pricing simulations for new sale.

You are the point of contact for your customers in everything related to their contracts with Elsevier and to their renewal of their contract terms.

You work with our customers to validate purchase history, usage statistics and identify opportunities to maximize the value of their content subscription.

You lead discussions and coordinate efforts with cross-functional teams to construct complex contracts for our largest deals. With the objective of ensuring that our contracts are compliant with our policies, and that they also cover the needs of our customers.

Establish an in-depth understanding of our business models, contracting terms and our products, and execute processing in CRM when required.

Work in close collaboration with sales teams to build plans to achieve our renewal targets.

To work on projects aimed at increasing our process efficiency or to enhance our customers’ experience with us.


Requirements
 

Bachelor’s degree or equivalent with a minimum of 5 years of Sales process support function.

Fluent in Korean and Chinese, and Business-level English.

Strong communication and collaboration skills required.

A self-starter who anticipates business needs

Strong organizational abilities and analytical skills

Experienced with Microsoft Office productivity suite, especially Excel.

Prior experience in the use of Salesforce.com and Outreach a plus.


Work in a way that works for you
 

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
 

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive


Working for you
 

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer
Medical and Life Insurance: Coverage for Medical and life risk.
• Long-Service Award: Recognition for loyalty and dedication.
• Marriage and New Baby Gifts: Celebratory tokens for special life events.
• Festivals and Birthday Gifts: Spreading joy on occasions that matter.
• Annual Medical Check-up: Prioritizing employee well-being through regular health check-ups.
• Flexible Benefits via CIIC Platform: Personalized benefits accessible through a user-friendly platform.
• Paid Time Off: Annual Leave, Flex Family Care Leave, Birthday Leave, Marriage Leave, Compassionate Leave, Medical and Hospitalization Leave, Examination Leave Gazetted Public Holiday
• Family Care leave (Maternity/Paternity Leave and Adoption Leave)
 

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