Account Management Intern
6 months ago
Responsibilities
and AccountabilitiesSupporting Account Manager to manage, retain and develop key client relationships
Supporting Account Manger to manage a number of key clients’ relationships within large domestic and international hotel companies. Support clients’ administration queries such as contract issue, system setup. Weekly and monthly proactively contact clients to chase missing data to ensure high participation. Participate in project work as required e.g. testing reporting and applications, obtaining client feedback for new products etc.Proactively manage customer account data
Proactively ensure the client relationship management system (Salesforce) and all other systems contain accurate information, to update on a daily basis.Use of STR systems
Follow all STR SOPs including the use of all systems. Ensure all customer contacts and sales are recorded in SalesForce, as performance will be measured using this system.Being an integral member of the team and be up-to-date with professional personal development
Understand and adhere to the STR vision and our values . Work effectively across internal teams, ensuring information is shared effectively and in a timely manner. Participate in internal STR project work as required, e.g. product roll outs, and obtaining client feedback. Attend training and actively seek to continually enhance understanding of STR products and value proposition. Attend marketing events, team meetings, kick off meetings and functions as required. Adhere to all STR processes and policies and maintain customer confidentiality. Ensure STR brand and corporate values are evident to the customer at all times.
Core Competencies
Industry Knowledge
General Knowledge and understanding of the hospitality industry.
Client Focused
Ability to react quickly and efficiently to customer issues. Proactive. Putting customer’s interest first.
Relationships
Confident communicator, eager to collaborate with others. A team player.
Delivers Results
Endeavours to collaborate with others to achieve resolution goals. Ability to prioritise own time and tasks.
Resolution Focus
Task oriented, good follow through of processes and procedures.
Job Qualifications
Experience
Preferably have worked in a hotel environment, e.g. in Front Office, Reservation.
Team Work
Acts as an integral part of the team, keeping other members informed about what is happening, as well as assisting colleagues as required.
Technical and Analytical Skills
Knowledge of MS Office – Excel and PowerPoint;
Some knowledge of SalesForce, hotels’ PMS/RMS is an advantage
Language Skills
Native Speaker of Mandarin; Fluent in written and spoken in English.
Education
Business / Hotel Management degree
CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing
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