Account Management Intern

6 months ago


Beijing, China CoStar Group Full time

Responsibilities

and Accountabilities

Supporting Account Manager to manage, retain and develop key client relationships

Supporting Account Manger to manage a number of key clients’ relationships within large domestic and international hotel companies. Support clients’ administration queries such as contract issue, system setup. Weekly and monthly proactively contact clients to chase missing data to ensure high participation.  Participate in project work as required e.g. testing reporting and applications, obtaining client feedback for new products etc.

Proactively manage customer account data

Proactively ensure the client relationship management system (Salesforce) and all other systems contain accurate information, to update on a daily basis. 

Use of STR systems

Follow all STR SOPs including the use of all systems. Ensure all customer contacts and sales are recorded in SalesForce, as performance will be measured using this system.

Being an integral member of the team and be up-to-date with professional personal development

Understand and adhere to the STR vision and our values . Work effectively across internal teams, ensuring information is shared effectively and in a timely manner. Participate in internal STR project work as required, e.g. product roll outs, and obtaining client feedback. Attend training and actively seek to continually enhance understanding of STR products and value proposition. Attend marketing events, team meetings, kick off meetings and functions as required. Adhere to all STR processes and policies and maintain customer confidentiality. Ensure STR brand and corporate values are evident to the customer at all times.

Core Competencies

Industry Knowledge

General Knowledge and understanding of the hospitality industry.

Client Focused

Ability to react quickly and efficiently to customer issues. Proactive. Putting customer’s interest first.

Relationships

Confident communicator, eager to collaborate with others. A team player.

Delivers Results

Endeavours to collaborate with others to achieve resolution goals. Ability to prioritise own time and tasks.

Resolution Focus

Task oriented, good follow through of processes and procedures.

Job Qualifications

Experience

Preferably have worked in a hotel environment, e.g. in Front Office, Reservation. 

Team Work

Acts as an integral part of the team, keeping other members informed about what is happening, as well as assisting colleagues as required.

Technical and Analytical Skills

Knowledge of MS Office – Excel and PowerPoint;

Some knowledge of SalesForce, hotels’ PMS/RMS is an advantage

Language Skills

Native Speaker of Mandarin; Fluent in written and spoken in English.

Education

Business / Hotel Management degree


CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing



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