Specialist Order Book Fulfilment

2 months ago


Shanghai, China adidas Full time

Purpose & Overall Relevance for the Organization:
Ensure DTC sales order book and return order book can be processed timely and accurately.
Key Responsibilities:

  • Order book management for own retail channel and eCom. Make sure all the transactions in

system stick to the adidas internal policy and procedures.

  • Make sure own retail orders for concept stores and factory outlets go through within several

systems timely and accurately.

  • Processing the own retail store and e Com return orders, follow up special request from

store are addressed. Support the special return case from own retail store and eCom.

  • Follow up outside challenge case from own retail store and eCom, update critical case to

supervisor timely.

  • Handle delivery issue case from store and eCom, provide training to own retail store or

eCom staff for any system update.

  • Answer DTC channels/OMB questions on availability and order status.
  • Support own retail and eCom specific tasks, understand business request and can escalate

or call out for critical issues.

 

Key Relationships:

  • Business Planning, Sales OPs, POPs, OMB
  • Tech Global/Local
  • Finance
  • Planning & Deployment
  • Demand Planning
  • SCD
  • Product Supply
  • DC
  • Stores

 

Knowledge, Skills and Abilities:

  • Self-motivated and proactive
  • Ability to communicate well with channels.
  • Team player
  • Strong computer skills in Excel, PBI, SAP, Power Point
  • Fluency in both oral and written English

 

Requisite Education and Experience / Minimum Qualifications:

  • College diploma or higher
  • 3 –5 years of order processing, sales administration or customer service experience

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