Stellenbezeichnung Customer Service Specialist

3 weeks ago

Shunyi District, China VAT Full time

BE GREAT TOGETHER WITH US.

Innovation, Efficiency and Ambition: this is what VAT has stood for over 50 years. 

With this passion, VAT has grown to become the leading international developer, manufacturer and supplier of high-performance high-end vacuum valves and vacuum sealing technology, employing over 2000 people worldwide. The headquarters are located in Haag (Switzerland), the production centers in Switzerland, Malaysia, Romania and Taiwan. 

Roles and Responsibility:-

Responsible for all physical binning activities for incoming shipments into the warehouse (where applicable) Responsible to ensure accuracy of all transactional entries into the current ERP system for :- Goods Receipt for all incoming goods from factories Adjustment of inventory via approved Stock Variance Adjustment Form Continuous housekeeping of parts and location via current ERP system Warehouse Transfer menu Responsible to ensure high accuracy of pick parts request from Customer Support / Service Team / Sales Team via Customer Service Team and its related controlled return documents. Placement of Purchase Orders to replenish stock and or consignments as approved by Customer Operations Supervisor Responsible to ensure activities and transactions meet the Customer Operations SLA of picking and delivery processes Arrange and control all logistical requests from Customer Service for local deliveries or export shipment Undertake customs clearance activities (where applicable) and ensure shortest delivery lead time from port to warehouse or final destination In some sales organizations, support and ownership for any other administrative duties may be required and will be communicated in clarity. In some sales organizations, the Customer Operations Specialist / Administrator may be the primary person responsible to deliver or collect parts with a VAT owned vehicle for logistical support.

Any other duties as required on project or necessity basis from the Customer Operations Supervisor / Regional Customer Operations Manager

Principal Accountabilities

Undertake all co-ordination for local and export customers’ deliveries Undertake all ERP Transactions pertaining to Inventory and Distribution in accordance to the business process flow and approvals. Operationally backup ERP transactions to the Asia Operations team Responsible to transact all local purchase in ERP Responsible for the full warehousing functions and activities in the local sales organization

Key Performance Indicator (KPIs)

On Time and accurate delivery to local and export customers Neat and efficient warehousing practices Improved Days Inventory Outstanding (DIO) Inventory variance of not more than 1%

Education & Knowledge

At least 5 years of experience sub-process of the full order to cash process, direct logistics and inventory management an advantage Business Diploma preferred Working knowledge and understanding of ERP systems and their use in a global manufacturing environment Proficient in full Microsoft Office suites, especially Excel Ability to demonstrate good written and oral communication skills Good analytical problem solving ability for ground operations Forklift Operations Certified Languages: English and 1 other Asian language in oral and written form

Experience Required

At least 5 years of experience sub-process of the full order to cash process, direct logistics and inventory management an advantage Fluent in verbal and written English and 1 other Asian language

VAT is an equal opportunity employer. We see ourselves as a responsible and far-sighted employer that offers not only jobs, but also career and personal development opportunities through various training programs. We recognize the value of employee diversity and provide equal employment opportunity for all qualified application that contributes to innovation, improves customer orientation and employee satisfaction. One-step in this direction is to ensure that people are recognized and fairly compensated for their contributions to the company. In 2021, VAT received the Fair-ON-Pay+ certificate as an acknowledgement for our commitment in ensuring equal pay for equal work between men and women.

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