Field Service Engineer II

5 months ago

Shenzhen, China Lam Research Full time

The Group You’ll Be A Part Of

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.

The Impact You’ll Make

As a Field Service Engineer at Lam, you will step into the limelight of customer support. Your work goes beyond installations and troubleshooting; it ensures the operational excellence of our complex semiconductor equipment. You're on the front lines, understanding customer needs and collaborating with various teams to deliver solutions.

In this role, you will directly contribute to ___.

What You’ll Do

Provide quality on-site repair, maintenance service, and complete installation/relocation start-up services of Lam’s complex electro-mechanical and electronic systems at customer sites. Perform analytical problem-solving, troubleshooting, conduct diagnostics, isolate issues to the component level, and take corrective actions or request assistance to minimize downtime, system interruptions, and equipment malfunctions. Keep up to date on semiconductor capital equipment and Lam products through learning, training, and certification. Maintain records and reports to coordinate activities between Lam and the customer. Serve as a subject matter expert, representing Lam to our valued customers, delivering exceptional customer satisfaction. Transparently discuss opportunities and challenges with customer to increase trust. Update customer on status of Lam tools as needed.

Who We’re Looking For

Minimum Qualifications:

Bachelor’s degree in Electronics, Engineering, or related field with 2+ years of experience; or an advanced degree without experience; or equivalent work experience. Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals. Able to work in a clean room environment while wearing personal protective safety equipment, or cleanroom suit. Frequently position oneself (e.g., bend, stoop, reach, walk, sit, twist, squat, kneel, climb, stand) to perform job tasks for extended periods. Able to travel frequently, domestically and internationally, based on customer needs, flexibility to work a variety shifts including compressed and alternative workweeks including overtime and on-call if needed.

Preferred Qualifications

Proficiency in basic computer skills and familiarity with common office software including Microsoft Office Suite. Experience in installation, maintenance, repair and troubleshooting of semiconductor capital equipment is a plus. Communication skills, both written and verbal, in English. Foundational analytical and problem-solving skills.

Our Commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.

  • Field Service Engineer

    2 days ago

    Shenzhen, Guangdong, China ASML Full time

    Introduction to the Job:ASML is seeking a highly skilled Field Service Engineer to join their team. As a Field Service Engineer, you will be responsible for installing, testing, and maintaining complex equipment at client sites.Role and Responsibilities:Key responsibilities include:Performing equipment installation, testing, and maintenanceProviding...

  • Field Service Engineer

    4 weeks ago

    Shenzhen, Guangdong, China ASML Full time

    Introduction to the JobWe are seeking a highly skilled Field Service Engineer to join our team at ASML. As a Field Service Engineer, you will be responsible for providing technical support and maintenance services to our customers.Role and ResponsibilitiesKey responsibilities include:Providing technical support and troubleshooting services to...

  • Field Service Engineer

    2 weeks ago

    Shenzhen, Guangdong, China ASML Full time

    Introduction to the JobASML is seeking a highly skilled Field Service Engineer to join our team. In this role, you will be responsible for providing technical support and maintenance services to our customers.Role and ResponsibilitiesAs a Field Service Engineer, you will be the primary point of contact for our customers, providing technical assistance and...

  • Customer Service Specialist II

    2 weeks ago

    Shenzhen, Guangdong, China TE Connectivity Full time

    Job OverviewAt TE Connectivity, we're committed to creating a safer, more connected world. As a Customer Service Specialist II, you'll play a key role in delivering exceptional customer experiences. You'll interact with customers, sales teams, and service representatives to handle a variety of pre-sales and post-sales service functions. Your responsibilities...

  • Field Service Engineer

    2 weeks ago

    Shenzhen, Guangdong, China Lam Research Full time

    The Group You'll Be A Part OfLam Research's Customer Support Business Group is dedicated to delivering exceptional customer support throughout the lifecycle of our customers' equipment. We drive performance, productivity, safety, and quality of our customers' installed base performance and deliver service and lifecycle solutions for their most critical...

  • Field Service Engineer

    1 month ago

    Shenzhen, Guangdong, China Lam Research Full time

    The Group You'll Be A Part OfLam Research's Customer Support Business Group is dedicated to delivering exceptional customer support throughout the lifecycle of our customers' equipment. Our team focuses on driving performance, productivity, safety, and quality of our customers' installed base performance, and delivering service and lifecycle solutions for...

  • Field Service Engineer

    5 months ago

    Shenzhen, China Axcelis Technologies Full time

    Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. Serves as company...

  • Field Service Engineer 2

    2 months ago

    Shenzhen, Guangdong, China Lam Research Full time

    The RoleWe are seeking a highly skilled Field Service Engineer to join our team at Lam Research. As a Field Service Engineer, you will be responsible for providing quality on-site repair, maintenance service, and complete installation/relocation start-up services of Lam's complex electro-mechanical and electronic systems at customer sites.Key...

  • Engineering Manager II

    2 months ago

    Shenzhen, Guangdong, China TE Connectivity Full time

    About the RoleThe Engineering Manager II - R&D/Product Development Engineering will lead a team of engineers in developing new products and sustaining existing ones, while driving innovation and growth for TE Connectivity.Key ResponsibilitiesDevelop and implement technology roadmaps and product roadmaps for the APAC region in collaboration with global...

  • Field Service Technician

    2 months ago

    Shenzhen, Guangdong, China Teradyne Full time

    Organization & Role The Teradyne Storage field service team is in search of a dedicated and enthusiastic Field Service Engineer who demonstrates: A consistent ability to leverage technical expertise to meet departmental objectives, including system KPIs, customer satisfaction, cost efficiency, and productivity enhancements for both the department and...

  • Field Service Engineer 3

    5 months ago

    Shenzhen, China Lam Research Full time

    Job Responsibilities Technical Responsible for providing quality on-site repair and maintenance service of complex electro-mechanical systems. Analytical troubleshooting of technical problems to component level. Performs complete installation/relocation start-up services Troubleshoot equipment problems and conduct diagnostic procedures to isolate...

  • Field Service Specialist

    1 month ago

    Shenzhen, Guangdong, China Axcelis Technologies Full time

    Job SummaryAs a Field Service Engineer at Axcelis Technologies, you will provide exceptional customer support by performing on-site installations, diagnosing, troubleshooting, servicing, and repairing complex equipment and systems.Key ResponsibilitiesCheck and approve the operational quality of system equipment.Instruct customers on the operation and...

  • Field Service Specialist

    3 weeks ago

    Shenzhen, Guangdong, China Axcelis Technologies Full time

    Job SummaryWe are seeking a highly skilled Field Service Engineer to provide exceptional customer support through on-site installation, diagnosis, and repair of complex equipment and systems. As a key member of our team, you will be responsible for ensuring the operational quality of system equipment, instructing customers on system operation and...

  • Electronics Field Service Specialist

    1 day ago

    Shenzhen, Guangdong, China Teradyne Full time

    Job SummaryTeradyne Storage is seeking a highly motivated and technically driven Field Service Engineer who will be responsible for on-site service of production systems at customer OSAT factories.ResponsibilitiesPerform on-site service and trouble shooting of production systems.Install and upgrade new systems or retrofits.Collect and analyze data to...

  • Field Process Engineer

    3 weeks ago

    Shenzhen, Guangdong, China Lam Research Full time

    The Group You'll Be A Part OfLam Research's Customer Support Business Group is dedicated to delivering exceptional customer support throughout the customer's lifecycle. Our team focuses on driving performance, productivity, safety, and quality of customers' installed base performance, and delivering service and lifecycle solutions for their most critical...

  • Field Process Engineer

    1 month ago

    Shenzhen, Guangdong, China Lam Research Full time

    The Group You\u0027ll Be A Part OfLam Research\u0027s Customer Support Business Group is dedicated to delivering exceptional customer support throughout the customer\u0027s lifecycle. Our team focuses on enabling customers with premier support, driving performance, productivity, safety, and quality of customers installed base performance, and delivering...

  • Senior Field Service Technician

    4 weeks ago

    Shenzhen, Guangdong, China Lam Research Full time

    Job Responsibilities Technical Duties Provide high-quality on-site repair and maintenance services for intricate electro-mechanical systems. Engage in analytical troubleshooting of technical issues down to the component level. Execute complete installation and relocation start-up services. Diagnose equipment issues and perform diagnostic...

  • Field Sales Engineer

    7 days ago

    Shenzhen, China Arrow Electronics, Inc. Full time

    Position:Field Sales EngineerJob Description:Principal Accountabilities• Define critical markets and new customers in the assigned sales territory, plan strategy and develop all key relationships to ensure strong foundation for solution selling. Maintain and promote relationships with customer contacts who may be determining design opportunities and deal...

  • Service Engineer

    2 weeks ago

    Shenzhen, Guangdong, China Teradyne Full time

    Job SummaryThe Teradyne Storage field service team is seeking a highly motivated and technically driven Field Service Engineer who is effective in consistently applying technical knowledge to achieve field service team department goals, including system KPIs, customer satisfaction, cost reduction, and productivity breakthroughs.Key ResponsibilitiesOn-site...

  • Customer Service Manager II

    2 days ago

    Shenzhen, Guangdong, China Applied Materials Full time

    Key ResponsibilitiesDevelops and maintains customer relationships with all relevant individuals in their district at all times. Performs regular customer visits to ensure customer satisfaction and growth.Leadership RoleManages, coaches, and directs customer engineers in their district. Responsible for salary planning, career planning, corrective actions,...