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Manager Retail Operations MW, West 1 1 1

4 months ago

Shanghai, China adidas Full time

 

PURPOSE & OVERALL RELEVANCE FOR THE ORGANISATION:

Drive the district profitability by meet or exceeding sales & profit targets; Coach Store Managers to drive commercial success and excel in customer service; Ensure proper execution of established policies, procedures, initiatives and directives for own retail concept stores and support franchise key stores to be the model store to elevate customers’ retail operation capability.

 

 

KEY RESPONSIBILITIES:

Drive MW stores’ sell-out LFL% growing

  • Daily/weekly/monthly business performance tracking
  • Business analyze and action proposal
  • Retail Ops KPI tracking and improving

 

Drive MW stores’ faultless operation execution

  • Implement adidas operation initiatives in MW stores
  • MW stores’ staff profile regular review
  • MW stores’ rostering regular review
  • MW stores’ staff training tracking and following
  • MW stores’ staff fulfill ratio tracking and reaction

 

Drive MW stores’ key offer merchandising execution

  • Monthly IA plan review and feedback
  • Monthly IA drop review and on-filed checking
  • Weekly replenishment tracking and feedback
  • Manual allocation management

 

Strengthen contacting with customer branch

  • MW project regular workshop with customer (with customer branch)
  • Quarterly workshop with MW store manager in region
  • Regular contacting with customer branch company covering related topics

 

 

 

KPI’s

  • Store business KPI’s
  • Image/consumers satisfaction KPI’s
  • Staff turnover and satisfaction KPI’s

 

 

KEY RELATIONSHIPS:

  • FRS HQ
  • Visual Merchandising
  • Retail Academy
  • Business Planning
  • Marketplace Management
  • Account Sales
  • Customer DOM / key store manager
  • Omni Buying
  • Retail HR
  • Finance
  • IT
  • SCM

 

 

Knowledge, Skills and Abilities:

  • Excellent organizational skills
  • Strong management skills
  • Excellent interpersonal/communication skills
  • Results oriented
  • Consumer service oriented
  • Team player
  • Able to multi-task

 

 

Requisite Education and Experience / Minimum Qualifications:

  • Minimum of 5 years’ experience in a retail multinational company
  • Minimum 3 years’ experience in regional management
  • University Degree or strong retail store management experience
  • Be able to communicate in English