Senior Technical Support Engineer

Found in: beBee S CN - 1 month ago

Shanghai, China Ansys Full time

Requisition #: 13909 

 

When visionary companies need to know how their world-changing ideas will perform, they close the gap between design and reality with Ansys simulation. For more than 50 years, Ansys software has enabled innovators across industries to push boundaries by using the predictive power of simulation. From sustainable transportation to advanced semiconductors, from satellite systems to life-saving medical devices, the next great leaps in human advancement will be powered by Ansys.

 

Take a leap of certainty … with Ansys.

 

Summary / Role Purpose

Join the Ansys Customer Excellence team to support our customers on all the aspects of their real-world engineering simulation projects and integration of Ansys software in their design workflows and grow Ansys’ business. You will use advanced-level engineering knowledge to provide technical post-sales support, find solutions to a wide variety of technical challenges and channel customer feedback to improve Ansys products. You will be a part of our positive, dynamic team of enthusiastic and passionate engineers striving to deliver highest quality solutions to our customers, advancing your pervasive simulation knowledge, experience, and your impact on the success of our customers and Ansys.

 

Key Duties and Responsibilities

  • Apply advanced-level engineering expertise and knowledge of simulation techniques to provide highest level technical support to customers and Channel Partners
  • Adhere to support processes to ensure high-quality, timely customer service that results in customer satisfaction
  • Develop subject matter expertise in one or more simulation areas 
  • Submit suggestions for product improvement, when needed. File defect reports and verify fixes adhering to defect reporting processes. Participate in field testing of new releases to ensure that new features and workflows will address customer requirements. 
  • On an as-needed basis, support Sales and Marketing by conducting demonstrations, webinars, online training, and other meetings
  • Participate in other strategic team and company initiatives, as needed

 

Minimum Education/Certification Requirements and Experience

  • Required education and degree type: BS or MS or PhD in Mechanical/Chemical/Aerospace/Electrical Engineering or related field
  • Required minimum years of professional experience in an engineering software environment: BS+5, MS+3, or PhD+0
  • Demonstrated use of relevant Ansys software or knowledge of other commercial CAE, CAD, EDA, PLM software packages
  • Product expert in one or more Ansys simulation tools
  • Logical problem-solving, strong interpersonal and communication skills, fluent in writing and speaking English
  • Strong organizational and time management skills, possesses a sense of urgency
  • Projects a professional image and demonstrates business acumen, driven to succeed
  • 2 years of experience using discretization schemes such as finite volume or finite element techniques for simulating fluid flows
  • 2 years of hands-on experience in CFD modeling of industrial applications using commercial CAE tools like Ansys Fluent or equivalent 
  • 2 years of experience in CFD modeling of fluids and thermal systems
  • 2 years of experience in modeling of acoustics
  • Proficient in workflow customization or automation using programming languages such as C++, Python
  • 2 years of experience with using parallel computing

 

Preferred Qualifications and Skills

  • Preferred education and years of professional experience in an engineering software environment: BS+8, MS+6, or PhD+3
  • 2 years of experience in customer-facing roles associated with using engineering simulation software, where the ability to identify customer requirements, effectively communicate solutions, and deliver results have been demonstrated 
  • Ability to travel domestically up to 10% of time
  • Additional preferred requirements for the specific position being advertised

 

At Ansys, we know that changing the world takes vision, skill, and each other. We fuel new ideas, build relationships, and help each other realize our greatest potential in the knowledge that every day is an opportunity to observe, teach, inspire, and be inspired. Together as One Ansys, we are powering innovation that drives human advancement.

 

Our Commitments:

  • Amaze with innovative products and solutions
  • Make our customers incredibly successful
  • Act with integrity
  • Ensure employees thrive and shareholders prosper

Our Values:

  • Adaptability: Be open, welcome what’s next
  • Courage: Be courageous, move forward passionately
  • Generosity: Be generous, share, listen, serve
  • Authenticity: Be you, make us stronger

 

Our Actions:

  • We commit to audacious goals
  • We work seamlessly as a team
  • We demonstrate mastery
  • We deliver outstanding results

 

OUR ONE ANSYS CULTURE HAS INCLUSION AT ITS CORE
We believe diverse thinking leads to better outcomes. We are committed to creating and nurturing a workplace that fuels this by welcoming people, no matter their background, identity, or experience, to a workplace where they are valued and where diversity, inclusion, equity, and belonging thrive.


TAKE A LEAP OF CERTAINTY IN YOUR CAREER AT ANSYS

At Ansys, you will find yourself among the sharpest minds and most visionary leaders across the globe. Collectively we strive to change the world with innovative technology and transformational solutions. With a prestigious reputation in working with well-known, world-class companies, standards at Ansys are high – met by those willing to rise to the occasion and meet those challenges head on. Our team is passionate about pushing the limits of world-class simulation technology, empowering our customers to turn their design concepts into successful, innovative products faster and at a lower cost.

 

At Ansys, it’s about the learning, the discovery, and the collaboration. It’s about the “what’s next” as much as the “mission accomplished.” And it’s about the melding of disciplined intellect with strategic direction and results that have, can, and do impact real people in real ways. All this is forged within a working environment built on respect, autonomy, and ethics.
 

CREATING A PLACE WE’RE PROUD TO BE 
Ansys is an S&P 500 company and a member of the NASDAQ-100. We are proud to have been recognized for the following more recent awards, although our list goes on: America’s Most Loved Workplaces, Gold Stevie Award Winner, America’s Most Responsible Companies, Fast Company World Changing Ideas, Great Place to Work Certified (China, Greece, France, India, Japan, Korea, Spain, Sweden, Taiwan, U.K.).

 
For more information, please visit us at www.ansys.com
 

Ansys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.
 
Ansys does not accept unsolicited referrals for vacancies, and any unsolicited referral will become the property of Ansys. Upon hire, no fee will be owed to the agency, person, or entity.

  • Technical Sales Support Engineer

    Found in: beBee jobs CN - 1 week ago

    Shanghai, Shanghai, China ABB Full time

    Technical Sales Support EngineerTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • CMM Senior Technical Support Engineer

    Found in: Talent CN S2 - 1 week ago

    Shanghai, China ZEISS Group Full time

    Position Summary / 职位概况 Be able to conduct the training programs of ZEISS IQS CMM products, deliver classroom, onsite and on-line technical training courses to IQS APAC service teams. Responsible for training syllabus, content and documentation creating, updating and revison. As a member of ZEISS IQS global support network, provide timely...

  • Technical Support

    Found in: Talent CN S2 - 1 week ago

    Shanghai, China Sandvik Full time

    Job Description Engage with key industry stakeholders; licensors, design institutes, associations, engineering companies and end users to support field sales to technically market existing products to existing customers/applications. Identify new customers and application areas for future product solutions. Responsible for developing, scheduling and...

  • X-ray Senior Technical Support Engineer

    Found in: Talent CN S2 - 1 week ago

    Shanghai, China ZEISS Group Full time

    Position Summary / 职位概况 ​ Be able to conduct the training programs of ZEISS IQS X-ray & optical products, deliver classroom and on-line technical training courses to IQS APAC service teams. Responsible for training syllabus, content and documentation creating, updating and revison. As a member of ZEISS IQS global support network, provide timely...

  • Senior Technical Sales Engineer

    Found in: Talent CN S2 - 1 week ago

    Shanghai, China Freudenberg Full time

    Empowering people, creating technology. Responsibilities: Be in charge of business development of Klueber in his/her responsible area/industry and reach sales and GP target. Pursue and achieve the goals and targets for the company and himself/herself and in specific for both of sales and no-sales goals within the Operational Planning (OP),...

  • Technical Support Analyst

    Found in: Talent CN S2 - 1 week ago

    Shanghai, China SASインスティチュート株式会社 Full time

    JMP, a subsidiary of SAS, is committed to empowering scientists and engineers via our world-class family of statistical software products. For over 30 years, JMP has enabled customers to speed new drugs to market, to design better products and processes, and to figure out how to restore ecosystems. Advancements are made when brilliant people use JMP...

  • Senior Bid and Proposal Engineer

    Found in: beBee jobs CN - 1 week ago

    Shanghai, Shanghai, China ABB Full time

    Senior Bid and Proposal EngineerTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Senior FEA Engineer

    Found in: beBee jobs CN - 1 week ago

    Shanghai, Shanghai, China ABB Full time

    Senior FEA EngineerTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a...

  • China Service-Call Center-Online Technical Support Engineer-LCMS

    Found in: Talent CN S2 - 3 days ago

    Shanghai, China Thermo Fisher Scientific Full time

    : (Bullets) 1. Be the contact window of customer and China Service, quickly provide solution to our customers. 2. Deliver professional proposals related instrument malfunction, operation enquiry, application questions, other customer concerns. 3. Work with team closely to keep improving technical capability and online handling capacity. 4. Support...

  • (Senior) Instrumentation and Controls Engineer

    Found in: Talent CN S2 - 1 week ago

    Shanghai, China Atlas Copco Full time

    .fit_to_content{width:%;height:auto}Passionate people create exceptional thingsDid you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure and many more.We´re everywhere! Working with us means working with the latest technologies and groundbreaking,...

  • Senior Product Support Manager

    Found in: Talent CN S2 - 1 week ago

    Shanghai, China Franke Full time

    About the job Supports and implements the overall service strategy, assures goals and KPI’s for the division in China Technical, in-cup quality and process support of our distributors’ and service partners key technicians Coordination of technical, in-cup quality, process and business-related questions via ticket management in SAP Provision...

  • Senior Embedded Software Engineer

    Found in: Talent CN S2 - 1 week ago

    Shanghai, China Bose Full time

    Job DescriptionAt Bose, we engineer high quality products that astonish. We do it by obsessing over the details that make amazing user experiences and high-performance technologies. If you are a Senior Embedded Software Engineer with a passion for audio and wearable devices, we want you to join our Consumer Electronics Software Engineering Team.As an Senior...

  • Technical Sales Engineer.

    Found in: Talent CN S2 - 1 week ago

    Shanghai, China ZF Group Full time

    Req ID Shanghai, China We are currently expanding our Sales team in Beijing, Jinan and Jiaxing and looking for new colleagues who will join our team. Your Tasks Communication and coordination in the early stage of the project, independently communicate and make judgments on the basic technology, define project scope, technical specification based...

  • Senior Engineer I

    Found in: Talent CN S2 - 1 week ago

    Shanghai, China American Bureau of Shipping Full time

    The Senior Engineer I (or above) – Engineering Applications, will have the opportunity to contribute to several innovative projects within our Engineering Applications group including our CAE Tool Modernization Program. You will normally plan, develop, test, and supervise engineering applications development and support both internal and external...

  • R&D Senior Engineer

    Found in: beBee jobs CN - 1 week ago

    Shanghai, Shanghai, China ABB Full time

    R&D Senior EngineerTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a...

  • Technical Director China, Shanghai Software Engineering, GAME

    Found in: Talent CN S2 - 3 days ago

    Shanghai, China Virtuos Full time

    PLAY, GROW and WIN To be a part of Virtuos means to be a creator and aim atexcellence. At Virtuos, we harness the latest technologies to make videogames better and more immersive than ever before. That is why we prideourselves in constantly pushing the boundaries of possibility since ourfounding in 2004. Virtuosi are a team of experts – people who...

  • Customer Support Engineer

    Found in: Talent CN S2 - 1 week ago

    Shanghai, China 3060 KLA-Tencor International Trade (Shanghai) Co. Ltd科天国际贸易（上海）有限公司 Full time

    Description Main Responsibilities: 1. Responsible for customer service activities associated with updating, troubleshooting, diagnosing and repairing of highly complex capital equipment at customer sites. 2. Represents the company to the customer and assumes accountability for customer satisfaction with service. 3. Assures operational...

  • Senior Digital Test Engineer – Autonomous Drive

    Found in: Talent CN S2 - 1 week ago

    Shanghai, China NVIDIA Full time

    We are looking for Senior Digital Testing Engineer to join the Autonomous Drive System Integration and Testing team. This position will be part of a dynamic crew that test, measure and maintain the performance and quality of complex heterogeneous computing systems that power automotive products used in self-driving cars. We are looking for a senior test...

  • IT VIP Onsite Support Engineer

    Found in: Talent CN S2 - 1 week ago

    Shanghai, China DXC Technology Full time

    Job Description: Essential Job Functions: • Provide technical support in infrastructure services, responding to issues and assisting in tasks. • Contribute to the implementation of infrastructure projects and assignments. • Monitor and troubleshoot infrastructure systems, ensuring reliability and performance. • Work with the team to enhance...

  • Technical Support Manager, Sleep

    Found in: beBee S CN - 4 weeks ago

    Shanghai, China Philips Full time

    Job TitleTechnical Support Manager, Sleep & Respiratory CareJob DescriptionIn this role, you have the opportunity to make life betterLooking at the challenges the world is facing today Philips’ purpose has never been more relevant. So whatever your role, if you share our passion for helping others, you’ll be working towards creating a better and...