Field Process Engineer II

2 weeks ago


Shanghai, Shanghai, China Lam Research Full time

The Group You'll Be A Part Of

The Customer Support Business Group focuses on providing top-notch customer support throughout the customer journey with Lam. The team is dedicated to enhancing the performance, productivity, safety, and quality of customers' equipment and processes.

The Impact You'll Make

As a Field Process Engineer at Lam, you play a crucial role in meeting customer needs and exceeding expectations. Your responsibilities include process support, evaluation, and documentation for hardware upgrades. Additionally, you contribute to customer installations, training, and collaborate with product teams to enhance designs.

What You'll Do

  • Provide process support and install Lam equipment at customer sites.
  • Conduct Design of Experiments (DOE) evaluations for new installations and modifications.
  • Develop new processes for customer applications.
  • Perform experiments, analyze data, and provide recommendations.
  • Collaborate with cross-functional teams and customers to address their needs.
  • Represent Lam to customers and ensure exceptional satisfaction.
  • Present technical information to customers effectively.

Who We're Looking For

Minimum Qualifications:

  • Master's degree in Chemistry, Physics, Material Science, or related field; or Bachelor's degree with 2+ years of relevant experience.
  • Proficiency in computer applications.
  • Excellent communication and customer relationship skills.
  • Ability to work in a cleanroom environment.

Preferred Qualifications

  • Knowledge of Statistical Process Control (SPC) and Design of Experiments (DOE).
  • Strong analytical and problem-solving skills.

Our Commitment

Lam Research values diversity and inclusivity to drive exceptional results. We are an equal opportunity employer, committed to non-discrimination in all employment practices.

Lam provides flexible work arrangements to suit individual role requirements, offering a hybrid work model for on-site and remote collaboration.



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