Travel Retail Sales Delegate

2 weeks ago


Shanghai, Shanghai, China Hermès Full time

Responsibilities

  • Support Area Manager to develop the yearly business strategy for offline and online sales, including sell-out, inventory, competitor analysis, and budget planning.
  • Achieve travel retail sales targets monthly.
  • Plan and execute store openings and renovations.
  • Optimize business performance by managing product assortment and merchandising strategies.
  • Conduct retail sales reporting, competitor analysis, and market trend research.

Retail Store Operation Excellence

  • Visit stores in Shanghai and Beijing regularly to maintain strong relationships with retailers.
  • Ensure stores adhere to merchandising, inventory, and marketing guidelines.
  • Supervise new counter installations with attention to detail.
  • Gather store feedback and collaborate with partners to enhance business operations.

BA & Promoters Management

  • Recruit, set targets, and incentivize BA & promoters.
  • Train sales staff on product knowledge and selling techniques; provide coaching and performance evaluations.
  • Motivate sales teams to deliver exceptional customer service.

Orders Management

  • Monthly assortment list management and order recommendations for retailers.
  • Track orders and ensure timely fulfillment.

Operational Support

  • Coordinate uniform, BA free goods, and gifting arrangements.
  • Assist with PO generation, expenses, and invoice tracking.

Qualifications

  • Bachelor's degree required.
  • Minimum 3 years experience in Perfumes and Cosmetics, Travel Retail experience is a plus.
  • Experience with travel retailers preferred.
  • Entrepreneurial mindset.
  • Strong customer service, communication, and interpersonal skills.
  • Result-driven and business-oriented.
  • Demonstrated self-discipline and proactiveness in problem-solving.
  • Fluency in English and Mandarin.
  • Proficiency in MS Office tools, particularly Excel and PowerPoint.


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