Mgr, Channel Operations

2 weeks ago

Shanghai, Shanghai, China Edwards Lifesciences Full time

For over 50 years, the Critical Care business within Edwards has operated at the intersection of groundbreaking medical innovation and improved patient care.

Put simply, we exist because we're committed to creating a world where every patient who should be monitored will be monitored with smart technology.

If you're eager to contribute your expertise and commitment to Critical Care's mission, we invite you to explore these career opportunities.

Those who join us or continue their current journey within Critical Care will play their own part in improving the quality of care and outcomes for millions of patients around the world.


On June 3, 2024, Edwards announced that it had entered into a definitive agreement to sell its Critical Care product group to BD (Becton, Dickinson and Company) (

NYSE:
BDX). It remains business as usual at Edwards until the transaction closes.

More information on Edwards' announcement about the acquisition can be found here:

Responsible for Dealer management including contracting and their authorization, Dealer KPI and Rebate calculation, and dealer Inventory Auditing and Reconciliation while managing Channel related system and data reporting tasks in collaboration with stakeholders (e.g., Commercial, Strategy teams)

Key Responsibilities:

  • Provide advice and influence business functions utilizing channel intelligence analysis and channel KPI updates. Including dealer contracting & authorization, Salesforce dealer data maintenance and dealer KPI & rebate calculation.
  • Plan and direct assigned operational and project activities with the accountability for successful completion of assigned deliverables
  • Improve channel inventory visibility
  • Responsible for channel sales analysis, planning and forecasting.
  • Interpret sales channel reports and data analytics to make recommendations (e.g., channel inventory MOI reporting, publish and dealer Inventory auditing and reconciliation)
  • Develop team members to increase business acumen and functional skills including driving culture changes and providing knowledge transfer team members
  • Identify opportunities and lead the implementation of changes to drive process improvements including removing roadblocks
  • Other incidental duties
Education and Experience:
Bachelor's Degree in in related fieldrelated experience Required
Experience working with leading delivery distributor and contract service provider Preferred
Experience with channel inventory management and 3rd party auditing vendor management

Additional Skills:

  • Proven successful project management leadership skills
  • Proven expertise in Microsoft Office Suite and related tools and systems including strong Excel/Access competency and superb abilities of data analysis
  • Excellent problem-solving, organizational, analytical and critical thinking skills including high discretion/judgment in decision making
  • Excellent written and verbal communication skills and interpersonal relationship skills including negotiating and relationship management skills with ability to drive achievement of objectives
  • Extensive understanding of assigned function operations and channel operations while defining team operating standards and ensuring essential procedures are followed based on knowledge of own discipline
  • Extensive knowledge in medical device or pharmaceutical industry business model
  • Extensive knowledge in in-market sales tracking and channel inventory management
  • Knowledge of financial mechanism that relates to assigned functions operations
  • Demonstrated skill set to manage assigned team and provide coaching and feedback, including responsibility for all employee actions including hire/fire authority and partnering with HR on all aspects of employee relations
  • Ability to develop and integrate metrics into the projects and operations that clearly demonstrate the value of channel operations to the business
  • Strict attention to detail
  • Ability to interact professionally with all organizational levels and proactively escalate issues to appropriate levels of management in the organization
  • Ability to work and excel within a fast paced, dynamic, and constantly changing work environment
  • Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control

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