Sr. Manager, CRM, GCTO

1 month ago

Beijing, Beijing, China MSD Full time

Job Description

#Global Clinical Trial Operations
This role is primarily accountable for the end-to-end performance and project management forassigned protocols in a country in compliance with ICH/GCP and country regulations, company policies and procedures, quality standards and adverse event reporting requirements internally and externally. Provide a key support role to TA-Head / CRD to effectively manage team, volume of clinical trials, and local/regional or global projects. The Sr. CRM (Senior Clinical Research Manager) may be responsible for managing a specific study for several countries within a cluster.

Responsibilities include, but are not limited to:
  • Main Point of Contact (POC) for assigned protocols and link between Country Operations and Clinical Trial Team (CTT).
  • May support TA-Head / CRD with oversight of Therapeutic Area program(s) and strategy alignment as needed.
  • Responsible for project management of the assigned studies: pro-actively plans, drives andtracks execution and performance of deliverables/timelines/results to meet country commitments from feasibility and site selection, recruitment, execution and close out.
  • Accountable for performance for assigned protocols in a country in compliance with ICH/GCP and country regulations, company policies and procedures, quality standards andadverse event reporting requirements internally and externally.
  • Reviews Monitoring Visits Reports and escalates performance issues and trainingneeds to CRA-Manager and/or functional vendor and internal management as needed.
  • Performs Quality control visits as required.
  • Leads local study teams to high performance: trains in the protocol other local roles, closely collaborates with and supports CRAs as protocol expert and coordinates activities across the different local country roles ensuring a strong collaboration (including the CTCs, CRAs and COMs).
  • Responsible for creating and executing a local risk management plan for assigned studies.
  • Ensures compliance with CTMS, eTMF and other key systems in assigned studies.
  • Escalates as needed different challenges and issues to TA-Head/CRD/CCQM and or CTT(as appropriate).
  • Identifies and shares best practices across clinical trials, countries, clusters.
  • May act as a mentor.
  • Responsible for collaboration with functional outsourcing vendors, investigators, otherexternal partners in assigned studies.
  • Country POC for programmatically outsourced trials for assigned protocols.
  • As a customer-facing role, this position will build business relationships and represent our company with investigators and medical centers.
  • Serves local business needs as applicable in his/her country (if delegated can sign contracts and manage budgets).
  • Supports local and regional strategy development consistent with long‐term corporate needs in conjunction with CRD, TA-Head and Regional Operations.
  • Collaborates internally with HQ functions, regional and local operations, EU Clinical Development, Pharmacovigilance, Global Medical Affairs to align on key issues/decisions across the trials. Consult with Global Human Health BU as needed.


Qualifications, Skills & Experience
Skills:
  • Expertise in project and site management. The position requires demonstrated successful implementation of project management skills at program and site level.
  • Strong organizational skills with demonstrated success required.
  • Requires ability to make decisions independently and oversee important activities relevant to clinical research activities according to predetermined global policies andcommitments.
  • Requires a complete understanding of ICH GCP and global/regional/local regulatory environment.
  • Strong scientific and clinical research knowledge is required. Including extensive knowledge of regional and/or country clinical trial landscape.
  • Deep understanding of the organizational structure of our R&D Department and cross-functional roles and responsibilities of its members.
  • Strong understanding of clinical trial planning, management and metrics is essential aswell as the ability to focus on multiple deliverables and execute complex protocols simultaneously.
  • Experience functioning as a key link between Country Operations and Clinical Trial Teams.
  • Communicates effectively and fosters a collaborative spirit in a remote/virtual environmentand across countries, cultures and functions.
  • Ability, experience, and skills to proactively manage resource allocation, processes (and controls), productivity,quality and project and/or program delivery.
  • Oversee TA strategy alignment and consolidate relevant information, within specific indications, escalating to the TA-H / CRD accordingly.
  • Proficiency in written and spoken English and local language. The incumbent must be competent and effective in written and verbal communication.
  • Strategic thinking.
  • Ability to work efficiently in a remote and virtual environment.
  • The position requires proven strong project management skills and/or project management certification or relevant training program/close mentoring.
  • High emotional intelligence
  • Ability to focus on multiple deliverables and protocols/projects simultaneously.
  • Exercise strategic thinking and executes effectively across projects
  • Fosters understanding of cultural diversity.
  • Strong leadership skills that enable and drive alignment with the goals, purpose and mission of our R&D Department, Global Clinical Development and Global Clinical Trial Operations.
  • Ability to identify problems, conflicts and opportunities early and lead, analyze and creatively prepare mitigation plans and drive conflict resolution is critical.
  • Required to negotiate skillfully in tough situations with both internal and external groups; settle differences with minimum disruption. Examples of common problems include:
  • 1) low patient recruitment,
  • 2) inadequate staff to meet business needs,
  • 3) performance or compliance issues,
  • 4) working with regulatory issues and the broader organization, and
  • 5) resolution of conflictive situations.
  • Educational/pedagogic, diplomatic and empathic skills to effectively build and maintain professional relationships with investigators and other stakeholders.


Qualification & Experience:

Required:

  • 10+ years of experience in clinical research with demonstrated success
    and increasing responsibilities of which 5+ years consisted of leading projects
  • Bachelor degree in Science (or comparable)

Preferred:

  • CRA Experience preferred
  • Advanced degree, (e.g., Master degree, MD, PhD)

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

10/1/2024

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Job Posting End Date:10/01/2024

A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID:R277556

  • CRM Solution Delivery Leader

    2 months ago

    Beijing, Beijing, China IBM Full time

    IntroductionAt IBM, we know that transformation drives change, and it is in our DNA to continuously transform. Our Business Transformation Consultants help drive large scale change that spans IBM business units and geographies. As a part of this team, you will have the unique opportunity to be a part of driving IBM's ongoing transformation as a company that...

  • Product Manager

    3 days ago

    Beijing, Beijing, China Veeva Systems Full time

    **About the Role**Veeva Systems is seeking a dynamic and passionate Product Manager to join our China SFA team. As a product manager in our team, you will be deeply involved in the whole product lifecycle, and make continuous enhancement to increase the product competitiveness in the market.Key Responsibilities:Customer Engagement: Engage closely with...

  • Consumer Marketing Manager

    6 days ago

    Beijing, Beijing, China Coloplast Full time

    Job Overview The Consumer Marketing Manager will play a pivotal role in shaping the consumer journey by utilizing database marketing strategies to influence the attitudes and behaviors of End-Users throughout their lifecycle. This position aims to enhance consumer engagement from initial awareness through to repeat purchases, aligning with our marketing...

  • Consumer Marketing Manager

    6 days ago

    Beijing, Beijing, China Coloplast Full time

    Job Summary / Purpose Utilize database marketing techniques to influence End-User/Patient/Consumers throughout their patient journey. Shape consumer attitudes and behaviors during the phases of awareness, consideration, usage, and repeat purchases to achieve marketing goals from trial to retention. Develop and implement marketing activity plans and...

  • Consumer Marketing Manager

    6 days ago

    Beijing, Beijing, China Coloplast Full time

    Job Overview The Consumer Marketing Manager plays a pivotal role in shaping the experiences of End-Users and Patients throughout their journey. This position focuses on utilizing database marketing to effectively influence consumer attitudes and behaviors during critical phases such as awareness, consideration, usage, and repeat purchases, ultimately...

  • Commercial Product Manager

    6 days ago

    Beijing, Beijing, China Coloplast Full time

    Product Owner (Commercial) Overview In collaboration with our business teams, we leverage customer insights to enhance our CRM platform and other commercial systems. Our aim is to design intuitive and user-centric solutions that empower our business users to better serve our customers daily. Key Responsibilities As the product owner, you will...

  • Commercial Product Manager

    6 days ago

    Beijing, Beijing, China Coloplast Full time

    Product Owner (Commercial) Overview In collaboration with various business units, we leverage customer insights to enhance our CRM platform and other commercial solutions. Our primary objective is to design intuitive and user-centric tools that empower our business users to effectively serve our customers on a daily basis. Key Responsibilities As...

  • Commercial Product Manager

    6 days ago

    Beijing, Beijing, China Coloplast Full time

    Product Owner (Commercial) Overview In collaboration with our business teams, we leverage customer insights to enhance our CRM platform and other commercial systems. Our mission is to design intuitive and user-centric solutions that empower our business users to effectively serve our customers on a daily basis. Key Responsibilities As the product...

  • Field Marketing Specialist

    1 day ago

    Beijing, Beijing, China Zebra Full time

    **Job Summary**Zebra is seeking a highly motivated and organized Field Marketing Specialist to join our team. As a Field Marketing Specialist, you will play a critical role in supporting regional channel partners, sales stakeholders, and the Sr. Channel Marketer in developing, managing, and implementing strategic marketing plans that drive demand for Zebra...

  • Customer Care Operations Manager

    6 days ago

    Beijing, Beijing, China Coloplast Full time

    Job Summary / Purpose Lead the customer care team to provide personalized support through various channels, enhancing brand awareness and product experience, while achieving business objectives and customer retention; collaborate with relevant departments to execute market and brand strategies, fostering customer loyalty; mentor and empower care...

  • Assistant Boutique Manager

    6 days ago

    Beijing, Beijing, China Bottega Veneta (China) Trading Limited Full time

    Job Overview The Assistant Boutique Manager plays a pivotal role in supporting the store manager to meet organizational objectives. This position is integral to the daily operations of the boutique, encompassing customer relationship management, loss prevention strategies, human resources oversight, and the presentation of visual merchandising. Key...

  • Customer Care Operations Manager

    6 days ago

    Beijing, Beijing, China Coloplast Full time

    Job Summary / Purpose Lead the customer care team to provide personalized services through various channels, enhancing customer awareness of the Coloplast brand and improving product experience, while driving key performance indicators for customer retention; collaborate with hospital teams and relevant departments to execute market and brand...

  • **Consumer Care Manager

    5 days ago

    Beijing, Beijing, China Coloplast Full time

    Job Summary / PurposeWe are seeking a highly skilled Consumer Care Manager to lead our customer care team in providing personalized services to clients through our Tmall sales channel. The successful candidate will be responsible for enhancing client awareness and product experience, driving business indicators, and retaining clients.Key...

  • Assistant Boutique Manager at Bottega Veneta

    6 days ago

    Beijing, Beijing, China Bottega Veneta (China) Trading Limited Full time

    Position Overview The role of the Assistant Store Manager is crucial in supporting the Store Manager to meet the retail objectives. This position involves assisting in the daily operations of the boutique, managing customer relationship management (CRM) initiatives, overseeing loss prevention strategies, and contributing to human resources functions. ...

  • Service Branding Manager

    6 days ago

    Beijing, Beijing, China Coloplast Full time

    Essential Duties and Responsibilities Oversee the branding strategy for services, focusing on the value proposition of offerings and the development of marketing materials for the Personalized Care initiative. Establish a distinct value proposition for service offerings and create a new 'Personalized Care' program. Develop a robust branding strategy...

  • New Account Development Manager

    3 days ago

    Beijing, Beijing, China CSA Group Full time

    Job Summary:As a key member of the CSA Group team, the New Account Development Manager will be responsible for establishing and maintaining relationships with new customers to drive business growth and revenue. This role will involve identifying and pursuing new sales opportunities, developing and executing sales strategies, and building strong relationships...

  • Sr. Manager, Project Management

    2 months ago

    Beijing, Beijing, China MSD Full time

    Job DescriptionProject Management Office (PMO) Management (75%)Manage the development and maintenance of project management system and other PM related tools.Regularly report project metrics and generate data analysis/summary to support PM and/or other MRL stakeholders to understand MRL portfolio status / make business decision. Ensure PM to follow standard...

  • Senior Business Process Design Analyst

    4 days ago

    Beijing, Beijing, China Lenovo Full time

    About the RoleThe Senior Business Process Design Analyst will play a key role in the finance Order to Cash business and system solution design and process analysis for Lenovo. This position requires excellent communication skills in English and at least 8 years of experience with SAP AR, FSCM, TRM, CRM, and other modules.Key ResponsibilitiesLead and...

  • Enterprise Sales Executive

    3 days ago

    Beijing, Beijing, China Newfold Digital Full time

    About the RoleWe are seeking a highly skilled and experienced Enterprise Sales Executive to join our team at Newfold Digital. As a key member of our sales team, you will be responsible for driving revenue growth by generating new business opportunities and expanding our customer base.Key ResponsibilitiesDevelop and execute a sales strategy to achieve...

  • Sr Focus Account Manager

    1 month ago

    Beijing, Beijing, China ThermoFisher Scientific Full time

    Work ScheduleStandard (Mon-Fri)Environmental ConditionsOfficeJob DescriptionResponsibilities: As the key member, to take the owner, coordinator and supporting role in the different stages of the project. Handle the project progress and set up clear milestones to manage the project. Work together with the division sales, VM and other functional teams to...