Business Operation Manager

1 month ago

Shanghai, Shanghai, China Amazon Full time

Amazon Global Selling has been helping individuals and businesses increase sales and reach new customers around the globe. Today, more than 50% of Amazon's total unit sales come from third-party selection. The Global Selling team in China is responsible for recruiting local businesses to sell on Amazon's 18 overseas stores, and supporting local sellers' success and growth on the Amazon. Our vision is to be the first choice for all types of Chinese business to go globally.

Amazon's Asia Global Selling Core SX team currently seeks a results oriented Business Operation Manager who can learn quickly and build trust with various stakeholders in a dynamically changing environment. In this role, s/he will be a key member of the Asia Global Selling Core SX Team, providing critical support to drive greater efficiency, productivity, consistency, scalability, and impact. The successful candidate must be able to work directly, in a hands-on way, with multiple stakeholders and business teams, on multiple programs and projects at one time, as well as provide solutions that are highly usable, scalable, extensible, and maintainable. S/He needs to be passionate about his/her work, self-motivated, detail oriented and have excellent problem-solving abilities, as well as superb communication and program/project management skills, and will be able to communicate complex analytical results, both written and verbally, in a clear and easy-to-understand way. The candidate will also be required to deal with highly ambiguous problems, identify root cause, devise and drive towards simple solutions to complex problems.

Roles and Responsibilities:


• Partner with program/product leaders to develop strategy and set goals to drive new product Seller adoption.


• Accumulate in-depth Seller learning under each profile and generate business insights to help Sellers grow.


• Drive business insights generation and provide guidance to account management team to help generate actionable next steps, and improve account management efficiency.


• Co-work with multiple stakeholder / business teams to develop new business initiatives and translate into execution


• Leverage data tools such as Excel, SQL, to generate in-depth data analysis and drive the productivity initiatives


• Develop, implement and automate new and existing processes in a standardized and scalable format, while leverage global resources to drive improvement based on local needs whenever possible


• Innovate to improve Seller experience via continuously engagement with internal partners to drive business process improvement through deeply data analysis and seller engagement practice

Basic Qualifications

  • 5+ years of Microsoft Excel experience
  • Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field
  • Experience with sales CRM tools such as Salesforce or similar software
  • Experience defining, refining and implementing sales processes, procedures and policies or equivalent

Preferred Qualifications

  • 5+ years of finance, business management and sales operations experience
  • Experience working within a high-growth, technology company

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