AsstMgr-Front Office I

2 months ago


Beijing, Beijing, China Marriott International Full time
Job Number
Job Category Rooms & Guest Services Operations
Location Aloft Beijing Huairou, Building No 3, Compound No 9, Yong Le North 2 Street, Beijing, China, China VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

JOB SUMMARY
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk.

Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process.

Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

  • High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR

  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team

  • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
  • Encourages and builds mutual trust, respect, and cooperation among team members.
  • Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
  • Ensures employee recognition is taking place on all shifts.
  • Establishes and maintains open, collaborative relationships with employees.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

  • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
  • Develops specific goals and plans to prioritize, organize, and accomplish your work.
  • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  • Strives to improve service performance.
  • Collaborates with the Front Office Manager on ways to continually improve departmental service.
  • Communicates a clear and consistent message regarding the Front Office goals to produce desired results.
  • Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Ensuring Exceptional Customer Service

  • Provides services that are above and beyond for customer satisfaction and retention.
  • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
  • Serves as a role model to demonstrate appropriate behaviors.
  • Sets a positive example for guest relations.
  • Displays outstanding hospitality skills.
  • Empowers employees to provide excellent customer service.
  • Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
  • Provides feedback to employees based on observation of service behaviors.
  • Handles guest problems and complaints effectively.
  • Interacts with guests to obtain feedback on product quality and service levels.

Managing Projects and Policies

  • Implements the customer recognition/service program, communicating and ensuring the process.
  • Ensures compliance with all Front Office policies, standards and procedures.
  • Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Additional Responsibilities

  • Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
  • Analyzes information and evaluating results to choose the best solution and solve problems.
  • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
  • Functions in place of the Front Office Manager in his/her absence.
  • Communicates critical information from pre- and post-convention meetings to the Front Office staff.
  • Participates in department meetings.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Aloft, we aren't your typical hotel-but we aren't too cool for school either. We're here to be our guests' launching and landing pad.

Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they're in town to see family, friends, or their favorite band, we offer a hub for connection to others and the area around them, with modern design and personality to boot.

We're looking for confident self-expressers who aren't afraid to draw outside the lines.

If you are someone who gets excited about the possibilities to connect with others, then Aloft Hotels is the place for you.

In joining Aloft Hotels, you join a portfolio of brands with Marriott International.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.



  • Beijing, Beijing, China Hyatt Corporation Full time

    Assistant Front Office Manager Overview The role of the Assistant Front Office Manager is pivotal in ensuring the seamless operation of the Front Office Department within the Rooms Division. Key Responsibilities Ensure the Front Office operates efficiently and effectively. Demonstrate strong leadership and interpersonal skills to foster a...


  • Beijing, Beijing, China Thales Full time

    Location: Beijing, ChinaAt Thales, we are dedicated to innovation and excellence across various sectors including aerospace, transportation, defense, security, and space. Our team comprises talented individuals from diverse backgrounds who collaborate to create pioneering solutions that shape the future.About Us: Established in 1999, our Beijing facility is...


  • Beijing, Beijing, China Thales Full time

    Location: Beijing, ChinaIn rapidly evolving markets, clients globally depend on Thales. Thales is a company where exceptional individuals from diverse backgrounds unite to exchange ideas and motivate one another. In sectors such as aerospace, transportation, defense, security, and space, our experts devise groundbreaking solutions that pave the way for a...

  • Duty Manager

    4 days ago


    Beijing, Beijing, China Hyatt Corporation Full time

    Job SummaryWe are seeking a highly skilled and experienced Duty Manager to join our team at the Grand Hyatt Beijing. As a key member of the Front Office team, you will be responsible for assisting with the efficient running of the department in line with Hyatt Hotels Corporation's Corporate Strategies and brand standards.Key ResponsibilitiesAssist the Front...


  • Beijing, Beijing, China Takeda Pharmaceutical Full time

    By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.Job...


  • Beijing, Beijing, China BEJ Fortrea Pharmaceutical Research & Development (Beijing) Co Ltd Full time

    Company Overview: BEJ Fortrea Pharmaceutical Research & Development (Beijing) Co Ltd is a prominent global contract research organization (CRO) dedicated to scientific excellence and extensive clinical development expertise. We provide a comprehensive array of clinical development, patient access, and technological solutions across numerous therapeutic...

  • National Consultant

    1 month ago


    Beijing, Beijing, China WHO - World Health Organization Full time

    Purpose of consultancy The consultant will provide a range of communication and media-related services to the Country Office to improve its media presence and communication in China, which includes informing office health-related news and social media trends, managing and expanding the office's online presence, producing videos and campaign materials on...


  • Beijing, Beijing, China Four Seasons Hotels and Resorts Full time

    About Four Seasons: Four Seasons is driven by our team. We are a group of individuals who strive for improvement, pushing ourselves to achieve new levels while treating each other with respect and kindness. Our global team members create exceptional experiences for our guests, residents, and partners through a commitment to luxury and genuine...


  • Beijing, Beijing, China Four Seasons Hotels and Resorts Full time

    About Four Seasons: Four Seasons is driven by our people. We are a community of individuals who strive for improvement, challenge ourselves to reach new heights, and treat each other with respect and kindness. Our team members across the globe create exceptional experiences for our guests, residents, and partners through a commitment to luxury and...


  • Beijing, Beijing, China HSBC China Full time

    Some careers have more impact than others. If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. We are currently seeking an experienced professional to join our team in the role of Senior Business Analyst. Business: Group Data Technology Principal responsibilities Undertake end to end...


  • Beijing, Beijing, China UN Women Full time

    Background UN Women, grounded in the vision of equality enshrined in the Charter of the United Nations, works for the elimination of discrimination against women and girls; the empowerment of women; and the achievement of equality between women and men as partners and beneficiaries of development, human rights, humanitarian action and peace and security.UN...

  • Cloud Engineer

    4 weeks ago


    Beijing, Beijing, China Swiss Re Full time

    About the RoleWe offer an inspiring opportunity for a self-motivated individual to join an engaging interdisciplinary IT team which supports the cloud transformation for the reinsurance and insurance solutions. Your major task as a Cloud Engineer is to design, implement, optimize, and maintain cloud-based systems for business. You will be responsible for...


  • Beijing, Beijing, China UN Women Full time

    BackgroundBackground/ContextUN Women, grounded in the vision of equality enshrined in the Charter of the United Nations, works for the elimination of discrimination against women and girls; the empowerment of women; and the achievement of equality between women and men as partners and beneficiaries of development, human rights, humanitarian action and peace...


  • Beijing, Beijing, China Marriott International Full time

    Job Number Job Category Information TechnologyLocation JW Marriott Hotel Beijing, 83 Jian Guo Road, Chaoyang District, Beijing, Beijing, China VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYContributes advanced knowledge and skill in technology and general hospitality business knowledge to support the...

  • Mgr-Front Office

    3 months ago


    Beijing, China Marriott International Full time

    JOB SUMMARY Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure...


  • Beijing, China Waldorf Astoria Beijing Full time

    DescriptionWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the...

  • Assistant Manager

    3 months ago


    Beijing, China Hyatt Corporation Full time

    Assistant Manager - Front Office 前厅部副理 Park Hyatt Park Hyatt Beijing CN - 11 - BeijingFront OfficeEntry Level ManagerFull-timeReq ID: BEI002049Local Summary 确保前厅部高效顺畅的运作 To ensure the smooth and efficient running of the Front Office Department within the Rooms Division Qualifications ...


  • Beijing, China Danaher Full time

    Be part of something altogether life-changing!Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.At Cytiva you will be able to...


  • Beijing, China Thales Full time

    Location: Beijing, ChinaIn fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.TAB is...


  • Beijing, China The Economist Full time

    Requisition ID 5663 Ref. Number: 24165 Location: Beijing Closing Date: Aug 20, 2024 The Asian Infrastructure Investment Bank (AIIB) is a multilateral development bank whose mission is financing the Infrastructure for Tomorrow with sustainability at its core. We began operations in Beijing in January 2016 and have since grown to 109 approved...

  • Security Officer

    3 months ago


    Beijing, China DoubleTree by Hilton Hotel Beijing Full time

    DescriptionA Security Officer patrols, monitors, and observes security procedures to ensure a safe Guest and Member experience while investigating theft and managing instances of undesirable behaviour. What will I be doing?As a Security Officer, you are responsible for monitoring and controlling staff entrances, patrolling on a regular basis, and managing...


  • Beijing, China KCC KONE Elevators Co. Ltd Full time

    11Wir bei KONE konzentrieren uns auf die Schaffung einer innovativen und partnerschaftlichen Arbeitskultur, in der wir den Beitrag jedes einzelnen wertschätzen. Die Mitarbeiterbindung ist für uns ein Schwerpunktbereich und wir ermutigen unsere Mitarbeiter, sich einzubringen sowie Informationen und Ideen auszutauschen. Nachhaltigkeit ist ein integraler...


  • Beijing, China Marriott International Full time

    POSITION SUMMARY Assist and support management and the leadership team with handling and resolving Human Resources issues. Assist employees with internal and external transfer requests and procedures. Monitor and assist managers/supervisors with hiring processes and issues. Coordinate and conduct applicant drug screens, reference checks, background...


  • Beijing, China Pinkerton Full time

    Job Summary: The Customer Service Representative (CSR) I, assigned to one of Pinkerton's largest global clients, works directly with the internal and external customers either in person or via email correspondence. The CSR manages access control requests and directs to the appropriate groups/businesses/individuals for resolution, facilitates effective...

  • Mgr-Guest Services I

    3 weeks ago


    Beijing, China Marriott International Full time

    Job Number 24151991Job Category Rooms & Guest Services OperationsLocation The St. Regis Beijing, 21 Jianguomenwai Dajie, Beijing, Beijing, China VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYServes as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of...


  • Beijing, China BEJ Fortrea Pharmaceutical Research & Development (Beijing) Co Ltd Full time

    As a leading global contract research organization (CRO) with a passion for scientific rigor and decades of clinical development experience, Fortrea provides pharmaceutical, biotechnology, and medical device customers a wide range of clinical development, patient access and technology solutions across more than 20 therapeutic areas. With over 19,000 staff...


  • Beijing, China The Economist Full time

    Requisition ID : 5749 Location : Beijing Closing Date : Oct 07, 2024 The Asian Infrastructure Investment Bank (AIIB) is a multilateral development bank whose mission is Financing Infrastructure for Tomorrow in Asia and beyond—infrastructure with sustainability at its core. We began operations in Beijing in 2016 and have since grown to 109 approved...


  • Beijing, China Hyatt Corporation Full time

    Duty Manager-Grand Hyatt Beijing Grand Hyatt Grand Hyatt Beijing CN - 11 - BeijingFront OfficeEntry Level ManagerFull-timeReq ID: BEI001958Local Summary You will be responsible to assist with the efficient running of the department in line with Hyatt Hotels Corporation's Corporate Strategies and brand standards, whilst meeting employee, guest...

  • Service Manager

    3 months ago


    Beijing, China DoubleTree by Hilton Hotel Beijing Full time

    DescriptionWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the...


  • Beijing, China Upskills Full time

    About UsUpskills provides expert financial software consulting to investment banks and leading financial institutions in Asia Pacific, Middle East and Europe. With a strong, Front to Back expertise in the cash and derivatives markets, coupled by an in-depth knowledge of financial markets technologies, we provide smart and efficient solutions.We are looking...


  • Beijing, China Upskills Full time

    Job DescriptionAbout UsUpskills provides expert financial software consulting to investment banks and leading financial institutions in Asia Pacific, Middle East and Europe. With a strong, Front to Back expertise in the cash and derivatives markets, coupled by an in-depth knowledge of financial markets technologies, we provide smart and efficient...

  • Marketing Intern

    3 months ago


    Beijing, China Sony Pictures Full time

    Internship Period and Attendance Requirement: To be considered for this role you will be available and committed to at least a 6-month internship, with 3-4 working days per week physically on-site.Background: Based in SPE Beijing office, the Marketing Intern will report to the Managing Director, SPRI China and support the marketing team on various marketing...

  • Specialist I

    3 months ago


    Beijing, China Nike Full time

    Become a Part of the NIKE, Inc. Team NIKE, Inc. does more than outfit the world’s best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks...


  • Beijing, China TopTutorJob.cn Full time

    Grade 1- Grade 6 TeacherBusiness hours: Monday- Friday 7:40-16:40Class time: around 90mins, includes a 10min break time.Class size: Around 20 studentsRequirements·      Be at least 24 years of age. ·      Bachelor’s degree or above (pre-school education, English, or ESL major is preferred). ·      120+hr ESL teaching certificate...