前台主管 Front Desk Supervisor
2 weeks ago
A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.
What will I be doing?
As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
- Supervise Front Desk operations during your assigned shift to a consistently high standard
- Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
- Advise your shift team of any special events or VIP Guests in the hotel that day
- Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
- Maximize sales revenues through up-selling and marketing program
- Manage Guest requests, inquiries, and complaints promptly and completely
- Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service
A Front Desk Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Front Office experience in the hotel, leisure, and/or retail sector
- Strong commercial/business awareness and demonstration of sales capabilities
- Calm, organized work ethic with the ability to prioritize and meet deadlines
- Excellent supervisory, inter-personal, and communication skills
- A passion for delivering exceptional levels of Guest service
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- A relevant supervisory/management certificate/diploma or degree
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all
-
Floor Supervisor
4 weeks ago
Shanghai, Shanghai, China Marriott International Full timeJob Number Job Category Housekeeping & LaundryLocation Courtyard Shanghai Central, 338 Heng Feng Road, Shanghai, Shanghai, China VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYInspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room...
-
Front Desk Agent
3 weeks ago
Shanghai, Shanghai, China Marriott International Full timeJob Number Job Category Rooms & Guest Services OperationsLocation Courtyard Shanghai Central, 338 Heng Feng Road, Shanghai, Shanghai, China VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYProcess all guest check-ins by confirming reservations, assigning room, and issuing and activating room key....
-
EC Operation Supervisor
1 week ago
Shanghai, Shanghai, China Beiersdorf Full timeYour Tasksl 制定&执行天猫超市渠道生意计划-制定天猫超市生意计划,包括拆解各项运营指标、规划货品、制定活动计划,与服务商合作,每月及时达成生意指标l...
-
Assistant Training Manager
4 weeks ago
Shanghai, Shanghai, China Pandora Full timeMain Purpose of the role 岗位主要作用:The Training Supervisor is responsible for regional training and training project implementation and follow up as well as managing the effectiveness of training delivery process. 零售培训主管负责区域性培训、培训项目实施跟进,并负责确保培训授课流程的有效性。 Key Accountabilities...
-
I/E Specialist
1 week ago
Shanghai, Shanghai, China Abbott Laboratories Full time主要工作职责 Key Responsibilities:1. 深刻理解电子帐册操作模式Fully understand E-book operation.2. 负责办理相关进、出口手续;Responsible for process of import and export operation;3. 负责进口、出口的许可证申请;Responsible for import and export license application.4....
-
房务总监 Director of Rooms
3 weeks ago
Shanghai, Shanghai, China Hilton Full time职位描述:监督和抽查工作质量。确保将偏好垫中的信息键入数据库,并向一线团队成员推广使用。制定并实施客人认可计划。在前台服务经理的帮助下制定策略,以加强对客人的认可。言行一致,成为取悦客户的榜样。表彰团队成员出色地提供客户服务。让客人能够看到和接...
-
Room Attendant 客房服务员
3 weeks ago
Shanghai, Shanghai, China Marriott International Full timeJob Number Job Category Housekeeping & LaundryLocation Courtyard Shanghai Xujiahui, 100 HongQiao Road, Shanghai, Shanghai, China VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYRespond promptly to requests from guests and other departments. Fill cart with supplies and transport cart to assigned area....
-
2024 internship
3 weeks ago
Shanghai, Shanghai, China Zebra Technologies Full timeRemote Work: NoOverview:At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward.We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and create new...
-
Dir-Marketing Communications
6 days ago
Shanghai, Shanghai, China Marriott International Full timeJob Number Job Category Sales & MarketingLocation Le Méridien Shanghai Minhang, 3199 Caobao Road, Shanghai, Shanghai, China VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARY The Director of Marketing Communications is responsible for the planning, direction, control, and coordination of all communication...
-
Shanghai, Shanghai, China Hilton Full timeA Guest Relations Officer directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.What will I be doing?As Guest Relations Executive, you will directly address the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an...
-
Second Process Operator 后道工序操作员
4 weeks ago
Shanghai, Shanghai, China Straumann Full timeStraumann stands for premium Swiss quality, precision, and innovation delivering confidence in dentistry, backed by the largest global scientific network. As the global leader in implantology, we deliver cutting-edge innovations that are regarded as industry benchmarks and disruptive technological breakthroughs, supported by long-term scientific evidence.We...
-
Presetting Technician
3 weeks ago
Shanghai, Shanghai, China Straumann Full time职位摘要Position Summary:该岗位将作为切削刀具和工具专家支持生产,同时为生产团队提供专业知识(技术建议)和培训。Will act as a cutting tool & tooling expert. Giving expertise (technical recommendation) and training to the production team....
-
CNC Operator
3 weeks ago
Shanghai, Shanghai, China Straumann Full timeAppendix附录 JD of CNC Operator Major Responsibilities of the Position主要岗位职责Set up and operate CNC machines (Swiss lathe style) as needed.Assist inspectors with part inspection and machine adjustments.Inspect parts visually and dimensionally.Clean, maintain and calibrate CNC machines.Tool changing as needed.Work in small parts dimensions and...
-
CNC Operator
1 week ago
Shanghai, Shanghai, China Straumann Full timeMajor Responsibilities of the Position:主要岗位职责Set up and operate CNC machines (Swiss lathe style) as needed.Assist inspectors with part inspection and machine adjustments.Inspect parts visually and dimensionally.Clean, maintain and calibrate CNC machines.Tool changing as neededWork in small parts dimensions and hold tight tolerances within quality...
-
Floor Supervisor
4 days ago
Shanghai, China Marriott International Full timeJob Number 24083726Job Category Housekeeping & LaundryLocation Courtyard Shanghai Central, 338 Heng Feng Road, Shanghai, Shanghai, China VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYInspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run...
-
Mgr-Quality 质量管理经理
2 weeks ago
Shanghai, China St. Regis Hotels & Resorts Full timeJOB SUMMARY The position is responsible for implementing quality assurance processes that meet the company’s mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level. This position champions the Quality function and builds support for change. CANDIDATE PROFILE Education...
-
Guest Recognition Manager
2 weeks ago
Shanghai, China The Ritz-Carlton Full timeJOB SUMMARY Supports all property operations, ensuring that the highest levels of hospitality and service are provided. Manages the flow of questions and directs guests within the lobby. Supports the tracking and resolution of service issues. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 1 year experience in the guest services,...
-
前厅部经理 / Front Office Manager
3 weeks ago
Shanghai, China Shangri-La Full timeKerry Hotel Pudong, Shanghai Celebrate the joy of life at Kerry Hotel, Pudong, the first of a new class of luxury hotels from the Shangri-La Group. With a premier city-center location and cutting-edge facilities, your stay is engaging at every turn. Kerry Hotel Pudong offers 574 guestrooms and suites while boasting some of Shanghais most spacious and...
-
AsstDir-Rooms
3 weeks ago
Shanghai, China JW Marriott Full timeJOB SUMMARY Assists in successfully planning, developing, implementing, and evaluating of the quality of property’s rooms. The position ensures Rooms Operations meet the brand’s standards and targets customer needs. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that...
-
Receiving Supervisor 收货主管
2 weeks ago
Shanghai, China Courtyard by Marriott Full timePOSITION SUMMARY Receive, unload, and process deliveries. Verify and track received inventory and complete inventory reports and logs. Work with suppliers to resolve discrepancies between invoices and actual received merchandise. Conduct inventory audits to determine inventory levels and needs. Inspect deliveries and date times to verify freshness,...
-
Reservation Supervisor 预订部主管
3 weeks ago
Shanghai, China Marriott Hotels Resorts Full timePOSITION SUMMARY Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room...
-
Key Account Supervisor/重点客户主管
3 weeks ago
Shanghai, China Unilever Full time职位:重点客户主管/副经理 地点:上海 职责描述: 负责开发新客户,进行产品卖进以及商业条款谈判; 全渠道全业态活动计划安排,及渠道差异化投资效率提升方案; 区域促销计划和指标沟通,与区域对账,沟通新品计划和执行要求; ...
-
Sales Support Supervisor
7 days ago
Shanghai, China KION Group Full timeWhat we offer: 职位- Sales Support Supervisor: 岗位职责 1 协助制定和优化销售体系中的管理制度(例如报价制度管理),优化流程,提升效率,支持业务发展;例如渠道价格管理 2 负责从始到终的销售流程,提供相关销售报告和客户分析报告 3 负责sales...
-
EC Operation Supervisor
3 weeks ago
Shanghai, China NIVEA (Shanghai) Company Full timeYour Tasks l 制定&执行天猫超市渠道生意计划 -制定天猫超市生意计划,包括拆解各项运营指标、规划货品、制定活动计划,与服务商合作,每月及时达成生意指标 l 精细化天猫超市运营 ...
-
Key Account Supervisor/重点客户主管-CVS
3 weeks ago
Shanghai, China Unilever Full time【岗位职责】 1. 负责CVS全国重点客户管理。 2. 年度合同谈判;客户JBP。 3. 客制化活动策划安排(年度/季度/月度)。 4. 各区域客户谈判点的对接管理。 5. 协调区域执行,经销商沟通。 6. 日常生意操作跟进(生意数据分析,订单物流跟进,费用管理)。 【职位要求】 1....
-
EC Operation Supervisor
1 week ago
Shanghai, China Beiersdorf Full timeYour Tasks l 制定&执行天猫超市渠道生意计划 -制定天猫超市生意计划,包括拆解各项运营指标、规划货品、制定活动计划,与服务商合作,每月及时达成生意指标 l...
-
Dir-Room Operations 房务总监
3 weeks ago
Shanghai, China Renaissance Hotels Full timeJOB SUMMARY Functions as the strategic business leader of the property's Rooms Operations. Areas of responsibility include Front Office, , Recreation/Health Club and Housekeeping. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand...
-
瑞典食品屋及小餐馆主管
3 weeks ago
Shanghai, China Ikea Full timeJob ID: CN Date posted: 29/03/ WHAT YOU'LL NEED TO HAVE Broad knowledge in supporting the management of a high pressured front of house food experience. Extensive understanding of IKEA local and global food safety and compliance legislation. Broad knowledge of local market requirements and consumer habits in an omnichannel environment. Broad...
-
Business Process Supervisor
3 weeks ago
Shanghai, China Koch Global Services Full timeWhat You Will Do Provide leadership and support to the Travel & Entertainment Team in Shanghai. Attracts, retains, and develops business process analyst. Creates an environment focused on advancing the culture where team members can thrive. Ensures there is a strong emphasis on financial control stewardship and processes help safeguard company assets....
-
Brand Supervisor/品牌主管
3 weeks ago
Shanghai, China Unilever Full timeJOB LOCATION: Shanghai DEPARTMENT: Marketing Job Responsibilities: 1. EC Business development Support Brand Building manager on one EC site SOP & share tracking, and deep dive issue and opportunities behind. Adapt and land brand campaign plan on one EC site to ensure offtake deliverable. 2. Innovation projects Support Brand Building manager on...
-
Sr. Warehouse Supervisor/高级仓库主管-上海
3 weeks ago
Shanghai, China Novo Nordisk AS Full timeKey responsibilities 重要职责 Responsible for the overall operational management of the warehouse in accordance with GSP, customs and Novo Nordisk quality system requirements. Coordinate the operator of the partner for routine warehouse management, inbound and outbound activities. Warehousing operation quality management. Work with...
-
Customer Success Associate
3 weeks ago
Shanghai, China CXG Full timeManage Relationship管理关系Client客户• Build a professional image and maintain good relationships with CXG customers.• 建立专业形象并与关键客户保持良好关系。• Provide excellent service to maintain a positive reputation for the business.• ...
-
Supervisor
1 day ago
Shanghai, China Burberry Limited Full timeINTRODUCTIONFounded in 1856 by Thomas Burberry, Burberry is a global luxury brand with a distinctly British attitude. We are a global business with an extensive network of both owned and franchised stores across EMEIA, Asia Pacific and Americas. We are digital pioneers, and innovative technology underpins every aspect of our business, from product design to...
-
产品应用主管
3 weeks ago
Shanghai, China Nilfisk Group Full timePosition: Product Application SupervisorLocation: ShanghaiThis role will be an important part of Nilfisk China marketing & product management team, reporting to Product Manager, Greater China. His/her major task is to discover and develop application opportunities based on the deep understanding of our targeted market segments and customers’ changing...