Customer Service Specialist II

2 months ago

Shanghai, Shanghai, China ThermoFisher Scientific Full time

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Key Responsibilities:

  • Issue quotations for billable service based on online technical fault diagnosis and follow up until the customer makes a decision.
  • Process non-billable service orders and do parts consumption after field service engineers complete service report.
  • Confirm billable service information with customers and complete settlement with parts consumption in SAP after the service report is completed.
  • Invoice customers and ensure delivery in time.
  • Review and track accounts receivable regularly.
  • Dispatch service tickets in call center system to Team Leader or FSE engineer basing on division and BU, coordinate the customer service call had been assigned.
  • Support the Call Center in coordinating with other functions to meet customer requirements.
  • Build connections with field service teams, individuals, and various departments.

Requirements:

  • Bachelor's degree or above, preferably in Business Administration, International Trade, or a Mechanical/Industrial background.
  • More than 2 years of related working experience with basic SAP knowledge.
  • Sales background preferred.
  • High responsibility and team spirit, Excellence communication, and coordinating skills.
  • Proficient in written and spoken English.
  • Basic knowledge of SAP.
  • Strong MS Office skills (Excel, PowerPoint, Word).

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.


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