Senior Customer Account Specialist
2 months ago
Job Summary
We are seeking a highly skilled Senior Customer Account Specialist to join our team at Analog Devices. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with our customers, driving sales growth, and providing exceptional customer service.
Key Responsibilities
- Forecasting and Planning
- Develop and maintain accurate forecasts of customer demand to ensure timely delivery of products and services.
- Collaborate with cross-functional teams to identify and mitigate potential supply chain disruptions.
- Order Management
- Process customer orders, returns, and refunds in accordance with company policies and procedures.
- Communicate with customers to resolve any issues or concerns related to their orders.
- Customer Relationship Management
- Build and maintain strong relationships with customers through regular communication and visits.
- Identify and pursue new business opportunities with existing customers.
- Reporting and Analysis
- Provide regular sales reports and analysis to management to inform business decisions.
- Develop and maintain dashboards to track key performance indicators (KPIs) and sales metrics.
- Collaboration and Communication
- Work closely with internal stakeholders, including sales, marketing, and product development teams.
- Communicate effectively with customers, both verbally and in writing.
Requirements
- Education and Experience
- Bachelor's degree in Business Administration, Marketing, or a related field.
- At least 5 years of experience in a sales or customer-facing role, preferably in the IC industry.
- Skills and Qualifications
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Fluency in English.
What We Offer
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
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