Digital Sales Operations Project Manager
2 weeks ago
Job Summary:
We are seeking a highly skilled Digital Sales Operations Project Lead to join our team at Goodyear. As a key member of our sales operations team, you will be responsible for improving the efficiency and effectiveness of our digital platforms and applications.
Key Responsibilities:
- Support the manager in researching and analyzing competitors, customers, and other industries to generate ideas for optimizing customer experience on our digital platforms.
- Run project management and execute sales operation optimization projects to drive timely delivery and desired results.
- Provide data analysis reports on customer behavior and experience to optimize product launch methods, promotional methods, and web page displays.
- Act as the first point of contact for internal customers on designated platforms, providing support and troubleshooting assistance.
Operation Excellence:
- Provide data and analytical input to line managers on operation excellence metrics to ensure operational excellence.
- Execute desired changes in current processes and operations as aligned with key stakeholders.
- Ensure the implementation of operational standards aligned with affected services.
Requirements:
- Bachelor's degree and 3-5 years of experience in digital platform operation and project management.
- Good logical thinking and effective cross-functional communication skills.
- Responsibility and proactive attitude.
- Related experience in operating customer purchasing platforms or sales force management applications is preferred.
- Experience in the automobile aftermarket industry is a plus.
- Effective cross-functional communication skills and fluency in English are a plus.
- Proficiency in PPT and Tableau is a plus.
- PMP certification is preferred.
Goodyear is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to their individual characteristics.
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