Digital Sales Operations Project Manager

1 month ago

Shanghai, Shanghai, China Goodyear Full time

Job Summary:

We are seeking a highly skilled Digital Sales Operations Project Lead to join our team at Goodyear. As a key member of our sales operations team, you will be responsible for improving the efficiency and effectiveness of our digital platforms and applications.

Key Responsibilities:

  • Support the manager in researching and analyzing competitors, customers, and other industries to generate ideas for optimizing customer experience on our digital platforms.
  • Run project management and execute sales operation optimization projects to drive timely delivery and desired results.
  • Provide data analysis reports on customer behavior and experience to optimize product launch methods, promotional methods, and web page displays.
  • Act as the first point of contact for internal customers on designated platforms, providing support and troubleshooting assistance.

Operation Excellence:

  • Provide data and analytical input to line managers on operation excellence metrics to ensure operational excellence.
  • Execute desired changes in current processes and operations as aligned with key stakeholders.
  • Ensure the implementation of operational standards aligned with affected services.

Requirements:

  • Bachelor's degree and 3-5 years of experience in digital platform operation and project management.
  • Good logical thinking and effective cross-functional communication skills.
  • Responsibility and proactive attitude.
  • Related experience in operating customer purchasing platforms or sales force management applications is preferred.
  • Experience in the automobile aftermarket industry is a plus.
  • Effective cross-functional communication skills and fluency in English are a plus.
  • Proficiency in PPT and Tableau is a plus.
  • PMP certification is preferred.

Goodyear is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to their individual characteristics.

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