Client Service Manager

4 weeks ago


Beijing, Beijing, China HSBC Full time

Unlock Client Potential with HSBC

HSBC Markets & Securities Services (MSS) empowers our corporate and institutional clients to navigate financial markets and capitalize on investment opportunities. Our comprehensive solutions encompass financing, sales, trading, distribution, research, clearing, settlement, global and direct custody, and asset servicing.

Key Responsibilities:

• Develop and execute daily client service strategies to maximize client satisfaction and loyalty.

• Provide exceptional client support, ensuring high client satisfaction ratings and a strong reference base.

• Lead client service requirements, collaborating with internal and external stakeholders to deliver tailored solutions.

• Conduct thorough client service reviews, ensuring alignment with business objectives and adherence to established criteria.

• Foster strong relationships with clients, demonstrating a deep understanding of their priorities, goals, and expectations.

• Collaborate with global Securities Services teams and the broader HSBC network to deliver innovative solutions to clients.

Requirements:

• Proven client-facing experience with excellent communication and presentation skills, coupled with a strong commercial understanding.

• Minimum 5 years of client service or senior operational experience in global custody.

• Ability to work collaboratively across the organization, ensuring effective management of client and HSBC agendas.

• Demonstrated industry knowledge and a sound understanding of controls and risk management.

• Strong team player with flexibility and adaptability.



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