Customer Service Representative

5 days ago


Yantai, Shandong, China Marriott International Full time

Job Summary

We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at Marriott International.

Key Responsibilities

  • Process all reservation requests, changes, and cancellations received through various channels.
  • Determine the most suitable room type for guests based on their needs.
  • Verify room availability and rates, and explain guarantee, special rate, and cancellation policies to callers.
  • Accommodate and document special requests from guests.
  • Answer questions about property facilities and services, as well as room accommodations.
  • Follow sales techniques to maximize revenue.
  • Input and access data in the reservation system, indicating special room reservation types.
  • Escalate guest concerns according to proper procedures.

Requirements and Qualifications

To be successful in this role, you must have excellent communication and problem-solving skills. You should also be able to work effectively in a fast-paced environment and maintain confidentiality of proprietary information.

Work Environment

This position requires standing, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance.

Benefits

Marriott International offers a competitive salary of $45,000 per year, plus benefits including health insurance, retirement plan, and paid time off.

About Us

Marriott International is an equal opportunity employer committed to diversity and inclusion. We believe in hiring a diverse workforce and sustaining an inclusive culture that values all employees.



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