Customer Service Representative
1 month ago
Job Summary
We are seeking a skilled Customer Service Representative to join our team at Marriott International. This role involves providing exceptional guest service and ensuring seamless experiences for our valued clients.
Key Responsibilities
- Respond to guest requests for special arrangements or services, making arrangements or identifying suitable providers.
- Provide information to guests about the property and surrounding area amenities, including special events and activities.
- Answer, record, and process all guest calls, messages, requests, questions, or concerns.
- Monitor club lounge for seating availability, service, safety, and well-being of guests.
Requirements
- Report accidents, injuries, and unsafe work conditions to manager.
- Follow company policies and procedures.
- Welcome and acknowledge all guests according to company standards.
- Develop and maintain positive working relationships with others.
About Marriott International
We are an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive, people-first culture. We believe in non-discrimination on any protected basis and are committed to creating a workplace that is welcoming and respectful to all employees.
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