Customer Service Representative
2 months ago
Job Summary
We are seeking a professional and courteous Guest Services Agent to join our team. The successful candidate will be responsible for answering guest inquiries, resolving issues, and providing exceptional customer service.
Key Responsibilities
- Answer and respond to guest requests and inquiries via phone, email, and in-person.
- Resolve guest complaints and issues in a timely and professional manner.
- Provide information to guests about hotel amenities, services, and local attractions.
- Process room service orders and respond to guest requests for wake-up calls.
- Assist guests with accessing internet and guestroom entertainment systems.
Requirements
- High school diploma or equivalent required.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and multitask.
- Basic knowledge of hotel operations and services.
Marriott International is an Equal Opportunity Employer.
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