Customer Service Representative

2 months ago


Yantai, Shandong, China Marriott International Full time

Job Summary

We are seeking a professional and courteous Guest Services Agent to join our team. The successful candidate will be responsible for answering guest inquiries, resolving issues, and providing exceptional customer service.

Key Responsibilities

  • Answer and respond to guest requests and inquiries via phone, email, and in-person.
  • Resolve guest complaints and issues in a timely and professional manner.
  • Provide information to guests about hotel amenities, services, and local attractions.
  • Process room service orders and respond to guest requests for wake-up calls.
  • Assist guests with accessing internet and guestroom entertainment systems.

Requirements

  • High school diploma or equivalent required.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask.
  • Basic knowledge of hotel operations and services.

Marriott International is an Equal Opportunity Employer.



  • Yantai, Shandong, China Marriott International Full time

    Job SummaryWe are seeking a skilled Customer Service Representative to join our team at Marriott International. This role involves providing exceptional guest service and ensuring seamless experiences for our valued clients.Key ResponsibilitiesRespond to guest requests for special arrangements or services, making arrangements or identifying suitable...


  • Yantai, Shandong, China Marriott International Full time

    Job Overview As a Customer Service Representative - Reservation Specialist at Marriott International, you will be responsible for providing exceptional service to our guests by processing all reservation requests, changes, and cancellations in a timely and efficient manner. This role requires strong communication and problem-solving skills to ensure that...


  • Yantai, Shandong, China Marriott International Full time

    Overview Marriott International is a leading hospitality company that values delivering exceptional guest experiences. We are seeking a highly skilled and customer-focused Customer Service Ambassador to join our team.


  • Yantai, Shandong, China Marriott International Full time

    Job SummaryWe are seeking a highly skilled Customer Service Manager to join our Front Desk team at Marriott International. This is an exciting opportunity to provide exceptional guest service and lead a dynamic team of professionals.About the RoleThis is a full-time position that requires a strong focus on customer satisfaction, employee engagement, and...


  • Yantai, Shandong, China Marriott International Full time

    About Marriott InternationalMarriott International is a leading hospitality company with a commitment to excellence and a passion for delivering exceptional guest experiences.


  • Yantai, Shandong, China Westinghouse Electric Company LLC. Full time

    About the RoleWe are seeking a highly experienced Nuclear Site Engineering Manager to join our team at the Haiyang AP1000 Nuclear Power Plant in Shandong Province, China.Job OverviewThis is a full-time assignment that includes customer-provided housing. As a Resident Site Engineering Manager, you will work daily with the Haiyang customer and with the...


  • Yantai, Shandong, China Marriott International Full time

    Job DescriptionWe are seeking a detail-oriented and customer-focused Hotel Reservation Specialist to join our team.Key Responsibilities:Process reservation requests, changes, and cancellations in a timely and efficient manner.Determine the most suitable room type for each guest based on their needs and preferences.Verify room availability and rates, ensuring...


  • Yantai, Shandong, China Marriott International Full time

    Job SummaryWe are seeking a skilled Hotel Front Office Supervisor to join our team at Marriott International. As a key member of our front office team, you will be responsible for providing exceptional guest service and ensuring a smooth operation of the front desk.Main Responsibilities:Answer and process guest calls, requests, and questions in a...

  • Public Area Lead

    1 month ago


    Yantai, Shandong, China Marriott International Full time

    Job SummaryWe are seeking a highly skilled and experienced Public Area Lead to join our team at Marriott International.Key Responsibilities Ensure the cleanliness and maintenance of public areas meet designated standards. Identify and report any maintenance issues or safety hazards. Assist management in hiring, training, and evaluating employees. Provide...

  • Financial Manager II

    1 month ago


    Yantai, Shandong, China Freudenberg Full time

    **About Freudenberg**We are a global technology group that offers a wide range of innovative products and services to various industries. Our goal is to provide our customers with excellent products and services that meet their specific needs.**Job Description**As a Financial Manager II, you will be responsible for managing cost accounts and profit and loss...


  • Yantai, Shandong, China Westinghouse Electric Company LLC. Full time

    About the RoleWe are seeking a highly skilled and experienced Nuclear Industry Site Leader to join our team in Haiyang, China. As a key member of our Resident Site Team, you will be responsible for providing technical expertise and support to our customers in the region.Job SummaryThis is a full-time assignment based at the Haiyang AP1000 Nuclear Power Plant...


  • Yantai, Shandong, China Marriott International Full time

    Job Summary\We are seeking a detail-oriented and customer-focused Reservation Coordinator to join our team at Marriott International. This role is responsible for processing all reservation requests, changes, and cancellations in a timely and accurate manner.\About the Role\The ideal candidate will have excellent communication skills, both written and...


  • Yantai, Shandong, China Marriott International Full time

    Company OverviewMarriott International is a world-renowned hospitality company that values diversity and inclusivity. As a leader in the industry, we strive to provide exceptional guest experiences while fostering a positive work environment.SalaryWe offer a competitive salary of $55,000 - $65,000 per year, commensurate with experience.Job DescriptionKey...


  • Yantai, Shandong, China Marriott International Full time

    Job Summary We are seeking a skilled Hotel Reservation Coordinator to join our team at Marriott International. This is a fantastic opportunity for an organized and detail-oriented individual to play a key role in the success of our hotel.About the RoleThe Hotel Reservation Coordinator will be responsible for processing all reservation requests, changes, and...

  • Sales Director

    1 month ago


    Yantai, Shandong, China Marriott International Full time

    About the RoleThe Sales Director - Catering Events will be responsible for driving revenue growth through strategic sales efforts and exceptional customer service. This role is ideal for a results-driven individual who can leverage their expertise in sales and marketing to deliver outstanding results.Key ResponsibilitiesDevelop and execute sales strategies...

  • Front Desk Team Lead

    4 weeks ago


    Yantai, Shandong, China Marriott International Full time

    Job OverviewThis position is responsible for supervising the front desk operations at Marriott International. The successful candidate will have excellent communication and leadership skills, with a strong focus on providing exceptional guest experiences.About the RoleWe are seeking an experienced Front Desk Supervisor to lead our front desk team. As a key...


  • Yantai, China Marriott International Full time

    POSITION SUMMARY Answer, record, and process all guest calls, requests, questions, or concerns. Contact appropriate individual or department to resolve guest call, request, or problem. Follow up and ensure that any outstanding requests are resolved. Advise guest of any messages received. Verify and adjust billing. Operate telephone switchboard station....


  • Yantai, China Marriott International Full time

    JOB SUMMARY  The Catering Sales Manager is responsible for contracting and closing local catering and social business and ensuring that business is turned over properly and in a timely fashion for quality service delivery. The position is responsible for achieving catering revenue goals by actively up-selling each business opportunity to maximize...


  • Yantai, China Westinghouse Electric Company LLC. Full time

    General Job Function:The Resident Site Teams in Westinghouse are critical part of our business- working on the frontline as the face of Westinghouse to our customers, engaging with all the various products, services, and groups across the global Westinghouse organization to provide, timely customer- and results-focused support. The Resident Site team are...


  • Yantai, China Marriott International Full time

    JOB SUMMARY Functions as the business leader of the property’s Catering Sales Department and manages the property's reactive and proactive catering sales efforts. Shares responsibility for achieving revenue goals, guest and associate satisfaction and the financial performance of the department. Implements the brand’s service strategy and applicable...


  • Yantai, China Marriott International Full time

    POSITION SUMMARY Respond and attend to guest repair requests. Communicate with guests/customers to resolve maintenance issues with little to no supervision. Perform preventive maintenance on tools and equipment, including cleaning and lubrication. Visually inspect tools, equipment, or machines. Carry equipment (., tools, radio). Identify, locate, and...