Customer Service Ambassador
3 weeks ago
POSITION SUMMARY
As a key member of our Marriott International team, you will be responsible for delivering exceptional customer service and ensuring that every guest feels valued and supported.
Your primary focus will be on responding to guest requests for special arrangements or services, such as transportation, reservations, and dry cleaning. You will also be responsible for gathering and providing information to guests about the property and surrounding area amenities.
Additionally, you will be the point of contact for guests with unique needs, and you will work closely with other departments to resolve any issues or concerns.
To be successful in this role, you will need to possess excellent communication and interpersonal skills, as well as a strong attention to detail. You will also need to be able to work well under pressure and maintain a professional demeanor in a fast-paced environment.
Key Responsibilities:
- Respond to guest requests for special arrangements or services
- Gather and provide information to guests about the property and surrounding area amenities
- Identify and address guest needs with unique requirements
- Collaborate with other departments to resolve guest issues or concerns
Requirements:
- Excellent communication and interpersonal skills
- Strong attention to detail
- Ability to work well under pressure
- Professional demeanor in a fast-paced environment
What We Offer:
- Competitive salary and benefits package
- Opportunities for career growth and development
- Collaborative and dynamic work environment
- Recognition and reward for outstanding performance
Marriott International is an Equal Opportunity Employer. We are committed to diversity and inclusion in the workplace.
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