Customer Service Representative

6 days ago


Yantai, Shandong, China Marriott International Full time

Job Overview


The ideal candidate for this role will possess excellent communication skills and be able to work effectively in a fast-paced environment.



Salary Information:
  • We offer a competitive salary of $45,000 - $60,000 per year.


Responsibilities:

This Customer Service Representative/Reservation Agent position is responsible for processing all reservation requests, changes, and cancellations received by phone, fax, or mail. Key responsibilities include identifying guest reservation needs and determining appropriate room types, verifying availability of room types and rates, explaining guarantee, special rate, and cancellation policies to callers, accommodating and documenting special requests, answering questions about property facilities/services and room accommodations, and following sales techniques to maximize revenue.



Requirements:

To be successful in this role, you will need to have strong communication and problem-solving skills, as well as the ability to work independently with minimal supervision. You must also be able to multitask and prioritize tasks effectively.



Benefits:

We are proud to offer a comprehensive benefits package that includes medical, dental, and vision insurance, 401(k) matching, paid time off, and more.



Other Opportunities:

At Marriott International, we believe in hiring a diverse workforce and sustaining an inclusive culture. We are committed to non-discrimination on any protected basis and provide equal employment opportunities to all applicants and employees.



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