Logistics Operations Manager
1 month ago
This role involves managing daily operations, ensuring smooth logistics processes, and maintaining high levels of customer satisfaction.
Main Responsibilities:- Operations Management: Oversee day-to-day activities, prioritize tasks, and ensure timely completion of shipments.
- Vendor Relationships: Build and maintain strong relationships with vendors, including customs clearance monitoring and proactive problem-solving.
- Shipper and Consignee Account Setup: Verify and establish shipper and consignee account numbers within 2 days of receiving booking orders.
- Shipment Arrangements: Book and confirm space with carriers, keep clients and supervisors informed about any vessel delays or cancellations, and escalate issues promptly.
- Trucking and Warehouse Arrangements: Coordinate trucking and warehouse arrangements, as well as customs clearance monitoring, to ensure seamless logistics processes.
- Problem-Solving: Identify and resolve operational issues proactively, keeping clients and supervisors informed about any custom surveys, extra surcharges, or carrier offloads.
- Pre-Alerts and Tracing: Provide pre-alerts to related parties according to SOP and trace shipments until arrival at destination.
- Freight Settlement: Finalize freight settlements with clients and update CW1 systems accordingly.
- Communication: Keep supervisors informed about unusual situations and troubleshoot daily operations effectively.
- Education: Relevant degree in logistics, transportation, or a related field.
- Experience: Minimum 2 years of experience in logistics operations management.
- Skillset: Excellent communication, problem-solving, and time management skills.
- Technical Skills: Proficiency in MS Office, specifically Excel, and familiarity with logistics software.
$60,000 - $80,000 per annum, depending on qualifications and experience.
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