Global Logistics Operations Manager

1 month ago


Qingdao, Shandong, China Kuehne+Nagel Full time
Global Logistics Operations Manager

Kuehne+Nagel is a leading global logistics provider, operating in over 80 countries worldwide.

The estimated annual salary for this position is $85,000 - $115,000, depending on experience and qualifications.

Job Description

We are seeking a highly skilled Global Logistics Operations Manager to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth execution of transportation activities, including booking, order entry, and export documentation.

Your primary focus will be on enabling transport activities by executing bookings, entering orders, and generating all required export documentation while liaising with our Customer Care Specialists to ensure all requirements are met.

You will also be responsible for monitoring and reporting on operational performance of carriers and other vendors, as well as ensuring strong data quality is available for timely and accurate customer reporting.

In addition, you will create files for consolidation containers, review and ensure alignment of shipping instructions, and issue and accurately submit all required documentation within 24 hours of departure.

Key Responsibilities:

  • Create/complete shipment details in our internal transport management system, coordinate with all involved stakeholders, and organize transport based on the customer promise.
  • Monitor and report on operational performance of carriers and other vendors, ensuring strong data quality is available for timely and accurate customer reporting.
  • Create files for consolidation containers (Master).
  • Review and ensure alignment of shipping instructions, considering country regulations, export compliance, rate, and routing information.
  • Issue and accurately submit all required documentation (issue BAL specimen, carrier OBL instructions, VGM and security filings, sales invoices) within 24 hours of departure.
  • Ensure departure confirmations (or deviations v. scheduled) are shared with CCLs.
  • Release BAL B/L as per Financial Guidelines and working instructions.
  • Ensure cost awareness and efficiency through timely, accurate cost/revenue updates, including profit maximization by providing cost awareness to the CCLs.
  • Check and verify incoming supplier invoices, including initiating and resolving any rate discrepancies.
  • SUPPORT AND RESOLVE CLAIMS AND DISPUTES.
Required Skills and Qualifications

To succeed in this role, you will need:

  • An analytical and problem-solving approach, along with an ability to work under pressure and great time management skills.
  • Experience within a freight forwarding environment and demonstration of the key attributes we are looking for in an Operational Care Specialist.
Benefits

We offer a competitive salary range of $85,000 - $115,000 per year, depending on experience and qualifications, as well as access to professional development opportunities and international exposure in a team-based environment.



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