Applications Specialist
1 week ago
The Role
As a key member of the Roche team, you will play a crucial role in ensuring the successful implementation and support of our instruments in hospital diagnostics laboratories. Your primary responsibility will be to provide expert training and technical support to end-users, ensuring they are proficient in operating our equipment.
Main Responsibilities
- Develop and deliver comprehensive training programs for end-users, focusing on instrument operation and maintenance.
- Provide prompt and effective technical support to resolve application and product-related issues.
- Collaborate with the sales and service teams to ensure seamless instrument installation and customer satisfaction.
- Conduct regular site visits to promote our products and services, and gather feedback from customers.
- Work closely with the service engineer to coordinate instrument installation and customer evaluation.
- Assist customers in interpreting test results and provide guidance on product usage.
Requirements
- Bachelor's degree in Clinical Diagnostics or a related field.
- Proven experience in hospital diagnostics laboratories or a similar industry setting.
- Excellent presentation, analytical, and training skills.
- Proficiency in personal computer applications.
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