Applications Specialist

1 month ago


Shanghai, Shanghai, China Roche Full time

The Role

As a key member of the Roche team, you will play a crucial role in ensuring the successful implementation and support of our instruments in hospital diagnostics laboratories. Your primary responsibility will be to provide expert training and technical support to end-users, ensuring they are proficient in operating our equipment.

Main Responsibilities

  • Develop and deliver comprehensive training programs for end-users, focusing on instrument operation and maintenance.
  • Provide prompt and effective technical support to resolve application and product-related issues.
  • Collaborate with the sales and service teams to ensure seamless instrument installation and customer satisfaction.
  • Conduct regular site visits to promote our products and services, and gather feedback from customers.
  • Work closely with the service engineer to coordinate instrument installation and customer evaluation.
  • Assist customers in interpreting test results and provide guidance on product usage.

Requirements

  • Bachelor's degree in Clinical Diagnostics or a related field.
  • Proven experience in hospital diagnostics laboratories or a similar industry setting.
  • Excellent presentation, analytical, and training skills.
  • Proficiency in personal computer applications.


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