Diagnostic Applications Specialist
2 weeks ago
The Role
As a Diagnostic Applications Specialist at Roche, you will play a key part in delivering exceptional customer experiences. Key Responsibilities and Requirements:
- Provide comprehensive training to end-users following instrument installation, ensuring seamless adoption and optimal performance.
- Respond promptly and effectively to application and product-related issues, providing resolutions and solutions that meet customer needs.
- Develop and deliver product training for Sales, Engineers, and distributors, fostering a deep understanding of our solutions.
- Maintain and update product information in a timely manner, ensuring accuracy and relevance.
- Regularly visit clients to promote value-based management and reagent usage, as well as gather user feedback on our products and services.
- Collaborate closely with the Service Engineer and Sales team to support sales efforts, including pre-sales promotion and instrument installation coordination.
- Coordinate customer evaluations of our products, ensuring a thorough understanding of their needs and preferences.
- Assist customers in interpreting test results, providing expert guidance and support.
Basic Requirements:
- Bachelor's degree in Clinical Diagnostics or a related field.
- Proven experience in hospital diagnostics laboratories or similar industries, with a minimum of 2 years of experience.
- Excellent presentation, analytical, and training skills.
- Proficiency in personal computer software and hardware.
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