Diagnostic Applications Specialist

2 weeks ago


Shanghai, Shanghai, China Roche Full time

The Role

As a Diagnostic Applications Specialist at Roche, you will play a key part in delivering exceptional customer experiences. Key Responsibilities and Requirements:

  • Provide comprehensive training to end-users following instrument installation, ensuring seamless adoption and optimal performance.
  • Respond promptly and effectively to application and product-related issues, providing resolutions and solutions that meet customer needs.
  • Develop and deliver product training for Sales, Engineers, and distributors, fostering a deep understanding of our solutions.
  • Maintain and update product information in a timely manner, ensuring accuracy and relevance.
  • Regularly visit clients to promote value-based management and reagent usage, as well as gather user feedback on our products and services.
  • Collaborate closely with the Service Engineer and Sales team to support sales efforts, including pre-sales promotion and instrument installation coordination.
  • Coordinate customer evaluations of our products, ensuring a thorough understanding of their needs and preferences.
  • Assist customers in interpreting test results, providing expert guidance and support.

Basic Requirements:

  • Bachelor's degree in Clinical Diagnostics or a related field.
  • Proven experience in hospital diagnostics laboratories or similar industries, with a minimum of 2 years of experience.
  • Excellent presentation, analytical, and training skills.
  • Proficiency in personal computer software and hardware.


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