Chiller Diagnostic Specialist

1 week ago

Shanghai, Shanghai, China Johnson Controls Full time
Job Summary

We are seeking a highly skilled Chiller Diagnostic Specialist to join our team at Johnson Controls. As a key member of our HVAC Domain Service provider team, you will play a critical role in delivering advanced, innovative, cost-effective, and mission-supportive chiller services to our customers.

Key Responsibilities
  • Conduct preventive maintenance and general servicing of Chillers, including detailed troubleshooting and repair.
  • Perform OB CEP reviews, analyze data, generate insights reports, and provide recommendations to branches and customers.
  • Provide feedback on the serviceability of our chillers and connected equipment portal.
  • Work with the field to connect chillers and deploy HVAC Domain specific playbooks to deliver and document remote services.
  • Manage all compliance activities for the EOC and ensure procedures are followed and updated as needed.
  • Collaborate with global team members, coordinate with the local support center, and interface with internal and external customers to prevent and/or mitigate issues.
  • Diagnose complex chillers and provide technical recommendations for sales leads.
  • Manage assigned work to meet professional and efficient execution of time and customer satisfaction.
  • Communicate with customers, ensure high levels of customer satisfaction, and meet regularly with customers to become familiar with operating problems.
  • Adhere to all Johnson Controls and customer safety standards.
  • Conduct extensive self-study to improve and maintain technical proficiency in the company's product lines.
  • Plan, prepare, and conduct training for local field offices and other chiller experts on remote chiller diagnostics, CEP, and gather voice of technician feedback for continuous improvement.
Requirements
  • 5+ years' experience with Chiller diagnostics, maintenance, repair, and trouble shooting.
  • General overall knowledge of HVAC equipment, building automation systems, and energy management and monitoring systems.
  • Able to solve complex service operational and maintenance problems.
  • Able to communicate professionally with customers at all levels, internal and external.
  • Possess appropriate industry certifications.
  • Demonstrated leadership abilities, organizational, communication, and interpersonal skills.
  • Some travel may be required (less than 10% anticipated).
  • Ability to work in a high-paced service environment with shifting priorities.
Preferred
  • General computer and mobile application skills would be preferred and are a key part of future development in this position.

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