Applications Specialist

4 weeks ago


Shanghai, Shanghai, China Roche Full time

The Role

We are seeking a highly skilled Clinical Diagnostics Expert to join our team at Roche. As a key member of our support team, you will play a critical role in ensuring the successful implementation and maintenance of our diagnostic solutions.

Main Responsibilities

  • Provide comprehensive training to end-users on the operation and maintenance of our instruments.
  • Solve complex application and product problems in a timely and effective manner.
  • Develop and deliver technical training programs for sales, engineers, and distributors.
  • Maintain and update product information to ensure accuracy and consistency.
  • Build strong relationships with clients through regular visits and promote value-based management strategies.
  • Collaborate with the service engineer and sales team to support sales efforts and drive business growth.
  • Coordinate instrument installations and customer evaluations.
  • Assist customers in interpreting test results and provide expert guidance.

Requirements

  • Bachelor's degree in Clinical Diagnostics or a related field.
  • Excellent presentation, analytical, and training skills.
  • Personal computer knowledge and experience in hospital diagnostics laboratory or similar industry experience.


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