Current jobs related to Senior Manager, Customer Operations - Shanghai, Shanghai - Waters Corporation

  • Senior Manager, Customer Operations Lead

    4 weeks ago

    Shanghai, Shanghai, China Waters Corporation Full time

    Job SummaryThe Senior Manager, Customer Operations Lead will be responsible for leading the Customer Operations team in GC, driving best-in-class processes and customer experience. This role will partner closely with cross-functional leaders to achieve business goals and spearhead system upgrades.Key Responsibilities:Lead the Customer Operations function,...

  • Senior Culinary Operations Manager

    1 week ago

    Shanghai, Shanghai, China Cutting Edge Recruitment Full time

    Job Summary:A results-driven Senior Culinary Operations Manager will lead the culinary operations of The Restaurant Group, ensuring consistency of food innovation, quality, and service standards. The successful candidate will work closely with the Head Chefs, CDCs, GMs, and Managers to drive excellence in food preparation, presentation, and service.A natural...

  • Senior Hospitality Operations Manager

    17 hours ago

    Shanghai, Shanghai, China Shangri-La Full time

    About UsShangri-La, a renowned hospitality brand, seeks an exceptional Senior Hospitality Operations Manager to lead our team.Estimated Salary: $80,000 - $120,000 per annumCompany Overview: We are a luxury hotel chain committed to delivering unparalleled service and experiences to our guests.Job Description: As a Senior Hospitality Operations Manager, you...

  • Senior Transport Operations Manager

    2 weeks ago

    Shanghai, Shanghai, China Coty Full time

    Job SummaryWe are seeking a highly skilled Senior Transport Operations Manager to join our team at Coty. The successful candidate will be responsible for managing transport and customs operations from and to several APAC countries.Key ResponsibilitiesManage proper execution of transport and customs operations from and to several APAC countriesOversee...

  • Product Operations Senior Manager

    4 weeks ago

    Shanghai, Shanghai, China Philips Full time

    Job Title: Senior Manager, Product OperationsJob Summary:In this role, you will support the Ultrasound business for both Point of Care and Women's Health. You will oversee a team of specialized product and process experts, responsible for development, launch, and commercialization activities globally. You will build strong relationships with the Greater...

  • Senior Customer Quality Manager

    2 weeks ago

    Shanghai, Shanghai, China ZF Group Full time

    Req ID Asia PacificWhat you can expect as Senior Customer Quality ManagerDrive and manage Customer Quality Excellence by understanding VOC (Voice of the Customer)Drive and manage Customer Scorecards and Customer Performance to achieve Customer SatisfactionDrive and manage communication of Customer requirement across the organizationDrive and manage Customer...

  • Senior Manager of Customer Experience

    4 weeks ago

    Shanghai, Shanghai, China Hologic, Inc. Full time

    Job SummaryHologic, Inc. is seeking a highly experienced Senior Manager of Customer Experience to lead our customer experience and field service organization across China. As a key member of our team, you will be responsible for developing and implementing service strategies to drive business growth and customer satisfaction.Key ResponsibilitiesLead the...

  • Senior Marketing Operations Manager

    2 weeks ago

    Shanghai, Shanghai, China SC Johnson Professional Full time

    As a Senior Marketing Operations Manager at SC Johnson Professional, you will be responsible for the administrative and operational management of the Category Customer Marketing Team deployed for the Greater China Cluster.Key Responsibilities:Partner with Marketing and Sales to execute category-specific platform-driven commercialization and Base/Expand...

  • Senior Operations Manager

    17 hours ago

    Shanghai, Shanghai, China SHL Full time

    Job Description: We are seeking a highly skilled Senior Operations Manager to join our team at SHL. As a key member of our operations team, you will play a critical role in ensuring the smooth delivery of our services and driving business growth. About Us: SHL is a leading provider of people insight solutions, helping businesses unlock the potential of their...

  • Senior Customer Success Manager

    3 weeks ago

    Shanghai, Shanghai, China Qorvo Full time

    As a Senior Customer Success Manager at Qorvo, you will be responsible for guiding customers from project inception to mass production, ensuring they have the necessary support to implement Qorvo's IoT solutions. Your goals will be to achieve new design wins and reduce time-to-market for customer projects.Key Responsibilities:Manage and prioritize your...

  • Senior Business Operations Manager

    4 weeks ago

    Shanghai, Shanghai, China Amazon (Shanghai) International Trading Co., Ltd Full time

    About the RoleWe are seeking a highly skilled Senior Business Operations Manager to join our Amazon Global Selling team in Shanghai. As a key member of our team, you will be responsible for driving programs related to New Seller success at key product/features adoption.Key ResponsibilitiesDevelop and execute programs to improve Seller experience across key...

  • Senior Operations Manager

    4 weeks ago

    Shanghai, Shanghai, China Hyatt Corporation Full time

    Job SummaryWe are seeking a highly skilled Senior Operations Manager to assist with the efficient running of the department in line with Hyatt Hotels Corporation's Corporate Strategic Priorities.Key ResponsibilitiesAssist the Outlet Manager in ensuring that the outlet is managed efficiently according to the established concept statement.Provide courteous,...

  • Senior Production Operations Manager

    17 hours ago

    Shanghai, Shanghai, China Nike Full time

    Nike Inc. is a global leader in the sportswear industry, and we are seeking a highly skilled Senior Production Operations Manager to join our Marketing Operations team.The ideal candidate will have over 7 years of experience in strategic operations or related fields, with a proven track record of driving processes with rigor. They will be responsible for...

  • Senior Operations Manager, Amazon Business B2B

    2 weeks ago

    Shanghai, Shanghai, China Amazon (Shanghai) International Trading Co., Ltd Full time

    About the RoleWe are seeking an experienced and talented Senior Operations Manager to lead the B2B Program Management team at Amazon Business. As a key member of our China team, you will be responsible for driving complex initiatives and product launches to improve China seller experience and accelerate China business growth.Key ResponsibilitiesManage a...

  • Senior Healthcare Operations Manager

    17 hours ago

    Shanghai, Shanghai, China Ipsos Full time

    Job DescriptionWe are seeking a Senior Healthcare Operations Manager to oversee the comprehensive management of medical projects in Shanghai, China.Key Responsibilities:Plan and execute project activities, including budgeting and resource allocation;Maintain effective communication with stakeholders inside and outside the company;Ensure timely project...

  • Senior Customer Service Representative

    4 weeks ago

    Shanghai, Shanghai, China Thermo Fisher Scientific Full time

    Job SummaryWe are seeking a highly skilled Senior Customer Service Representative to join our team at Thermo Fisher Scientific. As a key member of our commercial operations team, you will be responsible for ensuring seamless order-to-cash operations, managing contracts, and providing exceptional customer service.Key ResponsibilitiesManage order-to-cash...

  • Senior Facilities Operations Manager

    17 hours ago

    Shanghai, Shanghai, China Kenvue Full time

    Job Summary:We are seeking a skilled and experienced Senior Facilities Operations Manager to join our team at Kenvue.About the Role:The successful candidate will be responsible for leading the daily operation management of facility systems, ensuring compliance with all requirements and regulations. This includes monitoring system performance, collaborating...

  • Senior Manager Global Trade Operations

    3 weeks ago

    Shanghai, Shanghai, China Western Digital Full time

    Job DescriptionWestern Digital is seeking a Senior Manager for their Global Trade Operations Organization, located in San Jose, California. This is a pivotal role within the organization as it aims to derive business value through compliance practices. In this role, the incumbent must possess an amalgamation of subject matter expertise in the area of Import...

  • Senior Retail Operations Manager

    4 weeks ago

    Shanghai, Shanghai, China NielsenIQ Full time

    Job Title: Senior Retail Operations ManagerAt NielsenIQ, we are seeking a highly skilled and experienced Senior Retail Operations Manager to join our team. As a key member of our operations team, you will be responsible for leading and managing the day-to-day activities of our retail operations team, ensuring that our clients receive exceptional service and...

  • Senior Operations Manager

    2 weeks ago

    Shanghai, Shanghai, China NielsenIQ Full time

    Job SummaryWe are seeking a highly skilled Senior Operations Manager to join our team at NielsenIQ. As a key member of our operations team, you will be responsible for participating in the development of operational procedures and daily maintenance of data products.Key ResponsibilitiesEnsure timely and high-quality output delivery to clientsOptimize data...

Senior Manager, Customer Operations

1 month ago

Shanghai, Shanghai, China Waters Corporation Full time
Job Title: Senior Manager, Customer Operations

Waters Corporation is seeking a highly skilled and experienced Senior Manager, Customer Operations to lead our Customer Operations team in GC. As a key member of our leadership team, you will be responsible for driving strategic and operational aspects of the team to achieve best-in-class processes and customer experience.

Key Responsibilities:
  • Lead the Customer Operations function in GC, including order management, contracting, and purchasing, to execute on corporate business goals and deliver excellent customer experience.
  • Collaborate cross-functionally with global finance, operations, sales, service, and support to drive effectiveness and efficiency in the Order to Cash process.
  • Develop and manage annual strategic and business planning activities for the Customer Operations team, including budget, headcount, organizational structure, and areas of focus.
  • Lead the team with a business-oriented mindset, leveraging a strong understanding of business needs to streamline current business processes and identify process gaps.
  • Function as a strong influencer at the local and global levels, representing China business needs in key operational decision-making.
Requirements:
  • Bachelor's degree or equivalent in data intelligence, business, or a related field.
  • At least 8 years of experience in commercial operations, customer support, sales operations, or similar roles, preferably in the life science or healthcare industry.
  • Self-motivated, reliable, and able to manage multiple sub-functions and projects simultaneously.
  • Excellent communication skills in both Chinese and English.
  • Strong influencing capability, especially across functional lines.
  • Experienced in team management and a strong people leader, with experience managing teams of 10 or more.
About Waters Corporation:

Waters Corporation is a world-leading specialty measurement company that has pioneered chromatography, mass spectrometry, and thermal analysis innovations serving the life, materials, and food sciences for over 60 years. We operate directly in 35 countries, with products available in more than 100 countries. Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.

We are united by diversity and thrive on it for the benefit of our employees, our products, our customers, and our community. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, or protected Veteran status.