Technical Lead for Telematics and Diagnosis Support

4 weeks ago


Beijing, Beijing, China Mercedes-Benz Full time

About the Job

Mercedes-Benz is seeking a highly skilled Technical Lead to join our team in Beijing. In this role, you will be responsible for leading the telematics and diagnosis support team, ensuring that our customers receive exceptional technical support.

About You

We are looking for an experienced professional with at least 5 years of experience in after-sales technical support or quality management. You should have a Bachelor's degree in automotive engineering or a related field and excellent communication skills. Fluency in English is a must, as well as strong analytical and problem-solving skills.

Key Responsibilities

The successful candidate will be responsible for:

  • Leading the telematics and diagnosis support team
  • Developing and implementing technical strategies to improve customer satisfaction
  • Collaborating with cross-functional teams to resolve technical issues
  • Providing expert technical advice to customers and internal stakeholders

Requirements

To be considered for this role, you should have:

  • A minimum of 5 years of experience in after-sales technical support or quality management
  • A Bachelor's degree in automotive engineering or a related field
  • Excellent communication and interpersonal skills
  • Fluency in English
  • Strong analytical and problem-solving skills

What We Offer

As a Technical Lead at Mercedes-Benz, you can expect:

  • A competitive salary of $80,000 - $100,000 per year
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment

About Mercedes-Benz

Mercedes-Benz is a global leader in the automotive industry, committed to innovation, quality, and customer satisfaction. We offer a unique opportunity to join a diverse and dynamic team, working on exciting projects that shape the future of mobility.



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