Concierge Operations Manager

1 month ago


Qingdao, Shandong, China Hyatt Corporation Full time

Job Summary


We are seeking a skilled Concierge Operations Manager to join our Front Office team at Hyatt Hotels Corporation. As a key member of the management team, you will be responsible for assisting in the efficient operation of the department and ensuring maximum guest satisfaction.



About Us

At Hyatt, we strive to deliver exceptional experiences to our guests through our commitment to excellence and attention to detail. Our team members are passionate about delivering outstanding service and creating memorable moments for our guests.



About the Role

This role offers an excellent opportunity for a motivated and experienced hospitality professional to take on a leadership position and contribute to the success of our hotel. The successful candidate will have a proven track record in concierge operations and guest services, with experience in managing teams and driving results.



Key Responsibilities

  • Assist the Front Office / Assistant Front Office Manager in managing the guest service department as a successful independent profit center.
  • Ensure maximum guest satisfaction through planning, organizing, directing, and controlling the Concierge operation and administration.
  • Collaborate with colleagues across departments to provide seamless and personalized guest experiences.
  • Maintain accurate records and reports to ensure effective monitoring and evaluation of departmental performance.
  • Develop and implement strategies to improve efficiency, quality, and productivity within the department.


Qualifications and Requirements

To be considered for this role, you should have:



  • A relevant degree or diploma in Hospitality or Tourism Management.
  • Minimum 2 years work experience as Assistant Manager - Concierge or Guest Service Manager.
  • The 'Clefs d'Or' certification is highly desirable.
  • Excellent problem-solving, organizational, and interpersonal skills.
  • A strong passion for delivering exceptional guest experiences and high-quality service.


Salary and Benefits

Our salary range for this role is $44,000 - $60,000 per annum, based on your qualifications and experience. In addition to a competitive salary, we offer a comprehensive benefits package, including medical insurance, retirement plan, and paid time off.



What We Offer

At Hyatt, we believe that our people are our greatest asset. That's why we offer a range of benefits and opportunities for growth and development, including:



  • Ongoing training and development programs to enhance your skills and knowledge.
  • A dynamic and supportive work environment that encourages collaboration and innovation.
  • A comprehensive benefits package that includes medical insurance, retirement plan, and paid time off.
  • A range of career advancement opportunities to help you achieve your goals.

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