Operations Manager for Guest Services

1 month ago


Qingdao, Shandong, China Hyatt Corporation Full time

Overview

The Rooms Division is a key area of operation within the hotel, responsible for delivering exceptional guest experiences. As Director of Rooms, you will lead a team to ensure seamless service delivery and exceed guest expectations.

Estimated Salary Range:$44,000 - $60,000 per annum

About the Role

This Full-time position is responsible for the efficient running of the division in line with Hyatt Hotels Corporation's Corporate Strategic Priorities. You will oversee the smooth and efficient running of all operational aspects of the Rooms Division, ensuring departments are run according to standards set for the brand and hotel.

Key Responsibilities

  • Leading the Rooms Division team to achieve operational excellence
  • Developing and implementing strategies to enhance guest satisfaction and loyalty
  • Maintaining strong relationships with hotel staff and stakeholders
  • Ensuring compliance with company policies and procedures

Requirements

  • A university degree or diploma in Hospitality or Tourism management
  • Minimum 2 years work experience as Director of Rooms or Front Office Manager in a larger operation
  • Excellent problem-solving, administrative, and interpersonal skills

Why Choose Us?

As a leading hospitality brand, we offer a dynamic and supportive work environment, opportunities for professional growth, and a competitive salary package.



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